Restaurant365 incident

Delayed DSS Imports

Resolved after 3 hours 21 minutes, affecting POS Integrations (DSS Polling), on October 5, 2026.

resolved Oct 05, 2026, 04:29 PM UTC

This incident has been resolved. If DSS imports are still missing, please contact our support team here: https://help.restaurant365.net/en/support/home

Started
Oct 05, 2026, 01:08 PM UTC
Resolved
Oct 05, 2026, 04:29 PM UTC
Duration
3h 21m
Detected by Pingoru
Oct 05, 2026, 01:08 PM UTC

Affected components

POS Integrations (DSS Polling)

Update timeline

  1. investigating Oct 05, 2026, 01:08 PM UTC

    We are investigating reports that certain DSS imports are delayed.

  2. identified Oct 05, 2026, 02:05 PM UTC

    The root cause of this issue has been identified, and a fix has been deployed. We're seeing recovery and missing DSS imports will begin flowing.

  3. monitoring Oct 05, 2026, 02:57 PM UTC

    We are seeing recovery and monitoring for outliers.

  4. resolved Oct 05, 2026, 04:29 PM UTC

    This incident has been resolved. If DSS imports are still missing, please contact our support team here: https://help.restaurant365.net/en/support/home

Your product runs on more than Restaurant365

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →