Restaurant365 incident

Missing DSS

Resolved after 1 hour 28 minutes, affecting POS Integrations (DSS Polling), on December 9, 2025.

resolved Dec 09, 2025, 02:48 PM UTC

This issue has been resolved, and missing DSSs have been imported. Feel free to chat with our support team if you there are further troubles: https://help.restaurant365.net/support/home

Started
Dec 09, 2025, 01:20 PM UTC
Resolved
Dec 09, 2025, 02:48 PM UTC
Duration
1h 28m
Detected by Pingoru
Dec 09, 2025, 01:20 PM UTC

Affected components

POS Integrations (DSS Polling)

Update timeline

  1. investigating Dec 09, 2025, 01:20 PM UTC

    We are investigating reports of missing DSSs for certain customers.

  2. monitoring Dec 09, 2025, 01:39 PM UTC

    A fix has been deployed to address missing DSSs for customers integrated with Toast. We are seeing recovery and expect all missing DSSs to be imported by 9a CST.

  3. resolved Dec 09, 2025, 02:48 PM UTC

    This issue has been resolved, and missing DSSs have been imported. Feel free to chat with our support team if you there are further troubles: https://help.restaurant365.net/support/home

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