Restaurant365 incident
Docs to Process: emailed invoices not showing up within instance
Resolved after 5 hours 33 minutes, affecting Customer Databases and FTP File Watcher (Vendor Integration), on August 20, 2025.
With the fix deployed and invoice images up to date, this incident is now resolved.
Affected components
Update timeline
- investigating Aug 20, 2025, 02:34 PM UTC
We are currently investigating an issue being reported of invoices being emailed to Docs to Process are not showing up.
- identified Aug 20, 2025, 02:58 PM UTC
We have identified the root cause preventing invoice images from appearing, and we working on deploying a fix.
- monitoring Aug 20, 2025, 03:28 PM UTC
A fix has been implemented and we are currently monitoring the results as we continue to see recovery. As we monitor the results, we are working on in recuing the invoice images that have failed to import for all customers.
- resolved Aug 20, 2025, 08:07 PM UTC
With the fix deployed and invoice images up to date, this incident is now resolved.
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