Respond.io incident
Title: WhatsApp messages sent from respond.io show no status and disappear from the Inbox
Resolved after 1 hour 59 minutes, affecting Messaging (Messaging), on October 29, 2026.
The issue affecting WhatsApp channels has been fully resolved, and all messaging services are operating normally. Between 22:13 and 22:51 (GMT+8) on October 29, some outbound WhatsApp messages were delayed and may have briefly appeared as missing in the inbox. These messages were delivered...
Affected components
Update timeline
- identified Oct 29, 2026, 02:30 PM UTC
We are currently investigating an issue affecting the WhatsApp channel. Messages sent from respond.io are not displaying a delivery status and are disappearing from the Inbox. We have not yet confirmed whether the affected messages are reaching recipients. Our engineering team is actively...
- investigating Oct 29, 2026, 02:51 PM UTC
Between 22:13 and 22:51 (GMT+8), messages sent through WhatsApp Business API channels were delayed by up to approximately 35 minutes, and in the Inbox they appeared to have disappeared. The delayed messages were delivered once the backlog cleared, and messages are now sending normally. The...
- resolved Oct 29, 2026, 04:29 PM UTC
The issue affecting WhatsApp channels has been fully resolved, and all messaging services are operating normally. Between 22:13 and 22:51 (GMT+8) on October 29, some outbound WhatsApp messages were delayed and may have briefly appeared as missing in the inbox. These messages were delivered...
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