Respond.io incident
WhatsApp Business Account (WABA) Disabled Notifications
Resolved after 15 days 3 hours, affecting Messaging (Messaging), on September 3, 2026.
Meta has confirmed that the WhatsApp Business Account (WABA) disablement notifications observed between 01:30–06:00 MYT Sept 3rd were triggered by an internal platform change on Meta's side and were not the result of enforcement actions against the affected accounts</...
Affected components
Update timeline
- identified Sep 03, 2026, 01:30 AM UTC
We're aware that some customers received a notification indicating their WhatsApp Business Account (WABA) has been disabled. We're sorry for the confusion this may have caused. In many cases, this notification does not reflect the actual current status of your account and your channel...
- investigating Sep 03, 2026, 04:00 AM UTC
What we know: We've confirmed this is affecting a number of accounts, and we're working directly with Meta to determine the cause. If your WhatsApp channel is still sending and receiving messages normally, no action is needed. ...
- resolved Sep 18, 2026, 05:00 AM UTC
Meta has confirmed that the WhatsApp Business Account (WABA) disablement notifications observed between 01:30–06:00 MYT Sept 3rd were triggered by an internal platform change on Meta's side and were not the result of enforcement actions against the affected accounts</...
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