Resolved after 3 hours 32 minutes, affecting Login (Login) and AI Agents (AI Agents), on September 17, 2026.
This issue has been fully resolved. For approximately 2 hours 20 minutes, new sign-ups, team invitations, and AI Agent creation were failing across the platform. A fix was deployed and confirmed working as of 02:54 (MYT) on 18 September. Existing accounts, conversations, and messaging were...
Affected components
Update timeline
- identified Sep 17, 2026, 05:39 PM UTC
We are currently investigating multiple reports of issues affecting AI Agents on the platform, including agents becoming unavailable or unresponsive, and published agents not appearing in the assignment list. Our team is actively investigating the situation. Some customers may experience...
- investigating Sep 17, 2026, 07:10 PM UTC
Our investigation has expanded in scope. In addition to the AI Agent issues reported earlier (agents becoming unavailable or unresponsive, published agents not appearing in the assignment list), we've identified that new user invitations to the platform are also affected, with invited users...
- resolved Sep 17, 2026, 09:11 PM UTC
This issue has been fully resolved. For approximately 2 hours 20 minutes, new sign-ups, team invitations, and AI Agent creation were failing across the platform. A fix was deployed and confirmed working as of 02:54 (MYT) on 18 September. Existing accounts, conversations, and messaging were...
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