Respond.io incident
Workflow “Close Conversation” Step Fails to Close Conversations
Resolved after 1 hour 30 minutes, affecting Workflows (Workflows), on August 19, 2026.
We are happy to report that the issue affecting the “Close Conversation” step in Workflows has been resolved. Our engineering team has fully deployed the fix and verified that conversations are now closing as expected. We will continue to monitor the platform to ensure...
Affected components
Update timeline
- identified Aug 19, 2026, 06:30 AM UTC
We are currently experiencing an issue where the “Close Conversation” step in Workflows is not closing conversations as expected. Our engineering team has been alerted and is actively investigating the root cause. We apologize for the inconvenience and will provide an...
- investigating Aug 19, 2026, 07:20 AM UTC
Our engineering team has identified the root cause of the issue affecting the “Close Conversation” step in Workflows and AI Agent conversations. A mitigation has been applied, and conversations can now be closed as expected. Our engineering team is currently working on...
- resolved Aug 19, 2026, 08:00 AM UTC
We are happy to report that the issue affecting the “Close Conversation” step in Workflows has been resolved. Our engineering team has fully deployed the fix and verified that conversations are now closing as expected. We will continue to monitor the platform to ensure...
Your product runs on more than Respond.io
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services