Respond.io incident
Platform : Platform inaccessible intermittently due to error this site can't be reached
Resolved after 1 hour 15 minutes, affecting Login (Login), on August 13, 2026.
This issue is now resolved. Between approximately 2:00 PM and 3:06 PM (+08:00), the platform was intermittently inaccessible, with some users being unexpectedly redirected to a "This site can't be reached" error page. The cause was traced to the attachment spotlight feature, and a fix...
Affected components
Update timeline
- identified Aug 13, 2026, 06:05 AM UTC
We’ve detected an issue causing the platform to be intermittently inaccessible, with some users seeing a “This site can’t be reached” error. Our team is investigating and working to restore stable access. We’ll share further updates as they become available.
- investigating Aug 13, 2026, 07:00 AM UTC
We have identified the issue as being related to the attachment spotlight feature. A fix has been validated and is currently being deployed. We are monitoring the deployment and will provide another update once the issue is fully resolved.
- resolved Aug 13, 2026, 07:20 AM UTC
This issue is now resolved. Between approximately 2:00 PM and 3:06 PM (+08:00), the platform was intermittently inaccessible, with some users being unexpectedly redirected to a "This site can't be reached" error page. The cause was traced to the attachment spotlight feature, and a fix...
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