Respond.io incident

Meta Channels: Intermittent Message Sending Delays

Resolved after 2 hours 45 minutes, affecting Messaging (Messaging), on July 22, 2026.

resolved Jul 22, 2026, 04:40 PM UTC

We are happy to report that the issue affecting message delivery across Meta channels has been resolved and services have returned to normal. The disruption was caused by instability on Meta's side, which resulted in slower responses and intermittent message delivery errors, particularly...

Started
Jul 22, 2026, 01:55 PM UTC
Resolved
Jul 22, 2026, 04:40 PM UTC
Duration
2h 45m
Detected by Pingoru
Jul 22, 2026, 01:55 PM UTC

Affected components

Messaging (Messaging)

Update timeline

  1. identified Jul 22, 2026, 01:55 PM UTC

    We are currently experiencing intermittent delays and errors when sending messages through Meta channel (Facebook, Instagram, WhatsApp Business, and WhatsApp Cloud). This appears to be related to a broader issue on Meta's platform,...

  2. investigating Jul 22, 2026, 02:35 PM UTC

    Update: We can now confirm that message delays are averaging 6–7 seconds, primarily affecting Instagram. All other details from our previous update remain unchanged we continue to monitor closely and are still awaiting confirmation from Meta.

  3. investigating Jul 22, 2026, 03:55 PM UTC

    Update: We're seeing signs of recovery — Instagram response times have returned to normal, and intermittent errors on Facebook have significantly reduced. WhatsApp Business and WhatsApp Cloud have not been affected further. We're continuing to monitor closely to confirm full stability before...

  4. resolved Jul 22, 2026, 04:40 PM UTC

    We are happy to report that the issue affecting message delivery across Meta channels has been resolved and services have returned to normal. The disruption was caused by instability on Meta's side, which resulted in slower responses and intermittent message delivery errors, particularly...

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