Respond.io incident
WhatsApp: Outbound Template With URL Button Failed to be Delivered
Resolved after 2 hours 20 minutes, affecting Messaging (Messaging), on July 9, 2026.
Our Engineering team has identified the root cause of the issue affecting WhatsApp template messages with static URL buttons. A recent system change introduced for an incompatibility with Meta's template requirements, causing affected template messages to fail delivery....
Affected components
Update timeline
- identified Jul 09, 2026, 08:50 AM UTC
We are currently experiencing an issue affecting WhatsApp template messages. Outbound template messages with URL buttons may fail to be delivered due to the following Meta error: Meta Error #100: "Button at index 0 of type Url does not require parameters." <...
- investigating Jul 09, 2026, 09:05 AM UTC
Our Engineering team has identified the root cause of the issue affecting WhatsApp template messages with static URL buttons. A recent system change introduced for an incompatibility with Meta's template requirements, causing affected template messages to fail delivery....
- resolved Jul 09, 2026, 11:10 AM UTC
The incident has been resolved
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