Resolved after 2 hours 8 minutes, affecting Extraction, on August 18, 2026.
This is resolved. The GPU cluster issue has been fixed and Extract latency, including requests that use citations or confidence scores, has returned to normal. We confirmed full recovery. Thank you for your patience.
Affected components
Update timeline
- identified Aug 18, 2026, 04:13 PM UTC
Extract requests that use citations or confidence scores are seeing elevated latency. The cause is an issue with one of our GPU clusters.
- monitoring Aug 18, 2026, 04:13 PM UTC
We have rolled out a fix and latency has returned to normal. We are monitoring to confirm the issue is fully resolved.
- resolved Aug 18, 2026, 06:22 PM UTC
This is resolved. The GPU cluster issue has been fixed and Extract latency, including requests that use citations or confidence scores, has returned to normal. We confirmed full recovery. Thank you for your patience.
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