Partial degradation of Parse

Update timeline

1. investigating Sep 28, 2026, 03:05 AM UTC

   Parse requests are degraded. Only the /parse endpoint is affected. Extract, Split, and Edit are operating normally. We are investigating.

2. identified Sep 28, 2026, 03:22 AM UTC

   Parse latency is degraded because of an issue with our GPU clusters. Our engineers are working on a fix. Only the /parse endpoint is affected.

3. monitoring Sep 28, 2026, 03:35 AM UTC

   The GPU clusters are recovered, and Parse latency is back to normal. We are monitoring the results.

4. resolved Sep 28, 2026, 08:09 PM UTC

   This incident is resolved. Parse latency has been normal since 8:35 PM PDT on September 27.