Reducto incident

Degraded performance on Parse API

Resolved after 1 hour 52 minutes, affecting Parsing, on October 1, 2026.

monitoring Oct 01, 2026, 08:02 PM UTC

An outage of our OCR service caused the degraded performance on the Parse API. The OCR service has recovered. We are monitoring the results.

Started
Oct 01, 2026, 07:07 PM UTC
Resolved
Oct 01, 2026, 09:00 PM UTC
Duration
1h 52m
Detected by Pingoru
Oct 01, 2026, 07:07 PM UTC

Affected components

Parsing

Update timeline

  1. investigating Oct 01, 2026, 07:07 PM UTC

    We are investigating degraded performance on the Parse API.

  2. monitoring Oct 01, 2026, 08:02 PM UTC

    An outage of our OCR service caused the degraded performance on the Parse API. The OCR service has recovered. We are monitoring the results.

  3. resolved Oct 01, 2026, 09:00 PM UTC

    The Parse API is fully recovered. This incident is resolved.

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