Redtail incident

Potential Data Sync Issue with Suite Sync

Resolved after 1 hour 23 minutes, affecting Redtail CRM, on November 1, 2024.

identified Nov 01, 2024, 02:51 PM UTC

There is a potential for missed data syncing via Suite Sync between 5 a.m. and 7 a.m. PDT. If any data appears to be missing, users can resolve the issue by clicking the "Re-Sync" button on the Suite Sync Preferences page.

Started
Nov 01, 2024, 02:51 PM UTC
Resolved
Nov 01, 2024, 04:15 PM UTC
Duration
1h 23m
Detected by Pingoru
Nov 01, 2024, 02:51 PM UTC

Affected components

Redtail CRM

Update timeline

  1. identified Nov 01, 2024, 02:51 PM UTC

    There is a potential for missed data syncing via Suite Sync between 5 a.m. and 7 a.m. PDT. If any data appears to be missing, users can resolve the issue by clicking the "Re-Sync" button on the Suite Sync Preferences page.

  2. resolved Nov 01, 2024, 04:15 PM UTC

    This incident has been resolved.

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