Recurly Outage History
Recurly is up right nowPingoru has recorded 15 incidents for Recurly: 15 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 19 of 720 (3%) |
| May 2026 | 6 | 10 of 744 (1%) |
| June 2026 | 4 | 6 of 720 (1%) |
| July 2026 | 2 | 5 of 744 (1%) |
| August 2026 | 1 | 6 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 3 of 538 (1%) |
Incidents, newest first
Minor October 15, 2026 [Recurly Subscription Management ] Snowflake on AWS and Azure shares may be unavailable. 2h 40m Reporting & Analytics
Started Oct 15, 2026, 04:34 AM UTC· resolved Oct 15, 2026, 07:15 AM UTC
- identified Oct 15, 2026, 04:34 AM UTC
We are aware that some Snowflake data shares on AWS and Azure are in an inconsistent state, with permissions affected following a recent release. We are actively investigating the scope of the issue. Merchants whose shares are affected may be unable to access or query them until permissions are restored. If you are affected, please contact Support for guidance.
- identified Oct 15, 2026, 07:14 AM UTC
Please contact support for assistance in re-establishing a datashare.
- resolved Oct 15, 2026, 07:15 AM UTC
Support will provide scripting to re-establish the data share and all grants. Please contact them directly.
Minor August 18, 2026 [Recurly Subscription Management ] Investigating issues with Recurly Subscription Management 5h 39m Recurring billing & invoicing, Subscription management API, Reporting & Analytics
Started Aug 18, 2026, 01:49 PM UTC· resolved Aug 18, 2026, 07:28 PM UTC
- investigating Aug 18, 2026, 01:49 PM UTC
We are investigating elevated 500 errors with Recurly Subscription Management.
- identified Aug 18, 2026, 02:20 PM UTC
Our engineers have identified the issue and are actively remediating it.
- investigating Aug 18, 2026, 02:35 PM UTC
The team is investigating further into the 500s
- investigating Aug 18, 2026, 02:52 PM UTC
We're expanding the impacted components based on investigation
- identified Aug 18, 2026, 03:30 PM UTC
The team has identified the issue and is continuing remediating it
- monitoring Aug 18, 2026, 04:56 PM UTC
Issues impacting availability have been resolved. Some users may still experience delays in reporting and analytics.
- resolved Aug 18, 2026, 07:28 PM UTC
All services are operational and caught up.
Minor July 22, 2026 [Recurly Subscription Management ] Exports & Analytics Delayed 3h 52m Reporting & Analytics
Started Jul 22, 2026, 09:23 PM UTC· resolved Jul 23, 2026, 01:16 AM UTC
- identified Jul 22, 2026, 09:23 PM UTC
We have identified delays in exports and analytics within Recurly Subscription Management and are working towards a resolution.
- resolved Jul 23, 2026, 01:16 AM UTC
The delays affecting exports and analytics within Recurly Subscription Management have been resolved.
Minor July 9, 2026 [Recurly Commerce] Recurly Commerce elevated response times and error rates 51m Commerce API
Started Jul 09, 2026, 02:41 PM UTC· resolved Jul 09, 2026, 03:33 PM UTC
- investigating Jul 09, 2026, 02:41 PM UTC
We are investigating elevated response times and error rates with Recurly Commerce
- monitoring Jul 09, 2026, 03:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 09, 2026, 03:33 PM UTC
All systems operational.
Minor June 25, 2026 We are investigating reports of duplicated email delivery for Recurly Commerce 3h 53m
Started Jun 25, 2026, 08:57 PM UTC· resolved Jun 26, 2026, 12:51 AM UTC
- investigating Jun 25, 2026, 08:57 PM UTC
We are investigating reports of duplicated email delivery for Recurly Commerce
- identified Jun 25, 2026, 09:36 PM UTC
The team has identified the issue and is working on a fix.
- monitoring Jun 26, 2026, 12:47 AM UTC
We have implemented a fix for the duplicate email sends affecting Recurly Commerce and are monitoring the results
- resolved Jun 26, 2026, 12:51 AM UTC
Minor June 23, 2026 Recurring renewals on Stripe may be delayed 1h 35m
Started Jun 23, 2026, 09:30 PM UTC· resolved Jun 23, 2026, 11:05 PM UTC
- investigating Jun 23, 2026, 09:47 PM UTC
The Stripe gateway is stuck in failover, causing issues with transaction processing. Stripe Status in Monitoring.
Minor June 3, 2026 [Recurly Subscription Management ] Test – Subscription management API
Started Jun 03, 2026, 03:00 PM UTC· resolved Jun 03, 2026, 03:00 PM UTC
- investigating Jun 03, 2026, 02:46 PM UTC
This is only a test
- identified Jun 03, 2026, 02:47 PM UTC
going through the statuspage workflow.
- resolved Jun 03, 2026, 03:00 PM UTC
all done
Minor June 2, 2026 Issues with Purchase Preview 10m
Started Jun 02, 2026, 07:28 PM UTC· resolved Jun 02, 2026, 07:39 PM UTC
- identified Jun 02, 2026, 07:28 PM UTC
We've Identified an issue with Preview API calls and our engineers are working on a resolution.
- monitoring Jun 02, 2026, 07:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 02, 2026, 07:39 PM UTC
Major May 27, 2026 Recurly product documentation is temporarily unavailable due to an ongoing upstream provider incident 2h 10m
Started May 27, 2026, 03:04 PM UTC· resolved May 27, 2026, 05:15 PM UTC
- monitoring May 27, 2026, 03:04 PM UTC
Recurly product documentation is temporarily unavailable due to an ongoing upstream provider incident.
- resolved May 27, 2026, 05:15 PM UTC
Minor May 20, 2026 We are investigating issues with the Admin Portal for Recurly Commerce 16m
Started May 20, 2026, 11:44 PM UTC· resolved May 21, 2026, 12:00 AM UTC
- investigating May 20, 2026, 11:44 PM UTC
Minor May 18, 2026 We are investigating an outage for Recurly Commerce 19m
Started May 18, 2026, 09:51 PM UTC· resolved May 18, 2026, 10:10 PM UTC
- investigating May 18, 2026, 09:51 PM UTC
- monitoring May 18, 2026, 10:03 PM UTC
We are monitoring degraded performance for Recurly Commerce
- resolved May 18, 2026, 10:10 PM UTC
Service has been restored for Recurly Commerce; we will continue to monitor for any issues
Minor May 14, 2026 Admin UI showing a 500 error 29m
Started May 14, 2026, 02:25 PM UTC· resolved May 14, 2026, 02:55 PM UTC
- investigating May 14, 2026, 02:25 PM UTC
We are investigating reports of a 500 error on login. Please change /welcome in the URL to /accounts
- resolved May 14, 2026, 02:55 PM UTC
Minor May 12, 2026 Intermittent payment failures on Stripe gateway 1h 7m
Started May 12, 2026, 12:47 PM UTC· resolved May 12, 2026, 01:55 PM UTC
- investigating May 12, 2026, 12:47 PM UTC
We are investigating intermittent payment failures on the Stripe payment gateway.
- identified May 12, 2026, 01:32 PM UTC
The Recurly engineering team has identified the cause.
- monitoring May 12, 2026, 01:38 PM UTC
A fix has been put in place, and the team is currently monitoring.
- resolved May 12, 2026, 01:55 PM UTC
The issue has been resolved
Minor May 6, 2026 Invoice Force Collection 5h 46m
Started May 06, 2026, 04:42 PM UTC· resolved May 06, 2026, 10:28 PM UTC
- investigating May 06, 2026, 04:42 PM UTC
We are currently investigating reports of invoices failing to be collected following a previous transaction decline. Our team is actively looking into this and will provide updates as our investigation progresses.
- identified May 06, 2026, 05:24 PM UTC
The team has found the root cause of the issue and is working on a fix
- identified May 06, 2026, 08:50 PM UTC
The team is implementing a fix and is currently completing validation before deploying to production. We will provide an update once it is live.
- monitoring May 06, 2026, 10:02 PM UTC
The fix has been successfully deployed to production and our team is actively monitoring to ensure stability
- resolved May 06, 2026, 10:30 PM UTC
Major April 19, 2026 Major Outage detected on status page 18h 45m Overall
Started Apr 19, 2026, 08:39 PM UTC· resolved Apr 20, 2026, 03:24 PM UTC
No vendor updates were posted for this incident.