Recurly incident
Invoice Force Collection
Resolved after 5 hours 46 minutes, on May 6, 2026.
The fix has been successfully deployed to production and our team is actively monitoring to ensure stability
Update timeline
- investigating May 06, 2026, 04:42 PM UTC
We are currently investigating reports of invoices failing to be collected following a previous transaction decline. Our team is actively looking into this and will provide updates as our investigation progresses.
- identified May 06, 2026, 05:24 PM UTC
The team has found the root cause of the issue and is working on a fix
- identified May 06, 2026, 08:50 PM UTC
The team is implementing a fix and is currently completing validation before deploying to production. We will provide an update once it is live.
- monitoring May 06, 2026, 10:02 PM UTC
The fix has been successfully deployed to production and our team is actively monitoring to ensure stability
- resolved May 06, 2026, 10:30 PM UTC
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