Recurly incident
[Recurly Subscription Management ] Snowflake on AWS and Azure shares may be unavailable.
Resolved after 2 hours 40 minutes, affecting Reporting & Analytics, on October 15, 2026.
Support will provide scripting to re-establish the data share and all grants. Please contact them directly.
Affected components
Update timeline
- identified Oct 15, 2026, 04:34 AM UTC
We are aware that some Snowflake data shares on AWS and Azure are in an inconsistent state, with permissions affected following a recent release. We are actively investigating the scope of the issue. Merchants whose shares are affected may be unable to access or query them until permissions are restored. If you are affected, please contact Support for guidance.
- identified Oct 15, 2026, 07:14 AM UTC
Please contact support for assistance in re-establishing a datashare.
- resolved Oct 15, 2026, 07:15 AM UTC
Support will provide scripting to re-establish the data share and all grants. Please contact them directly.
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