Recurly incident
Intermittent payment failures on Stripe gateway
Minor
Resolved after 1 hour 7 minutes, on May 12, 2026.
A fix has been put in place, and the team is currently monitoring.
Update timeline
- investigating May 12, 2026, 12:47 PM UTC
We are investigating intermittent payment failures on the Stripe payment gateway.
- identified May 12, 2026, 01:32 PM UTC
The Recurly engineering team has identified the cause.
- monitoring May 12, 2026, 01:38 PM UTC
A fix has been put in place, and the team is currently monitoring.
- resolved May 12, 2026, 01:55 PM UTC
The issue has been resolved
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