RAM Tracking Outage History

Started Apr 28, 2025, 07:53 AM UTC· resolved Apr 28, 2025, 08:05 AM UTC

1. identified Apr 28, 2025, 07:53 AM UTC

   We have an identified an issue where addresses are not being added to events due to an outage on an external system. We are working to resolve this issue.

2. resolved Apr 28, 2025, 08:05 AM UTC

   This incident has now been resolved.

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Started Mar 06, 2025, 08:39 AM UTC· resolved Mar 06, 2025, 10:37 AM UTC

1. investigating Mar 06, 2025, 08:39 AM UTC

   We are currently investigating an issue where icons are not appearing on the live map. As an alternative users can use our new site: https://portal.ramtracking.com/

2. identified Mar 06, 2025, 09:51 AM UTC

   We've identified the issue has been caused by Google releasing an update to their Maps API which has broken the library used to draw icons on the map. This issue is impacting multiple users around the world not just RAM Tracking. We have a fix and are deploying it now.

3. resolved Mar 06, 2025, 10:37 AM UTC

   A change made by Google Maps caused Icons not to be displayed on the map. We have rolled out a change to resolve this issue and reduce the impact of future changes.

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Started Feb 20, 2025, 03:43 PM UTC· resolved Feb 20, 2025, 04:26 PM UTC

1. investigating Feb 20, 2025, 03:43 PM UTC

   We've been made aware that there is an issue with some users are unable to login to RAM Web Tracking. We are investigating the issue

2. identified Feb 20, 2025, 04:22 PM UTC

   We have now confirmed that this is because of an issue with an endpoint in RAM Live that’s not returning some data for accounts with cameras. This has only effected accounts that didn’t have a package value set in Live.

3. resolved Feb 20, 2025, 04:26 PM UTC

   This incident has been resolved.

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Started Feb 04, 2025, 10:38 AM UTC· resolved Feb 04, 2025, 04:00 PM UTC

1. investigating Feb 04, 2025, 10:38 AM UTC

   We are aware of an issue where the mobile app doesn't load vehicles and are investigating the cause.

2. resolved Feb 05, 2025, 09:10 AM UTC

   We have identified an issue where the app was making multiple calls to our camera network which were not being handled correctly and and caused a service to periodically restart

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Started Jan 30, 2025, 09:14 AM UTC· resolved Jan 30, 2025, 12:32 PM UTC

1. investigating Jan 30, 2025, 09:14 AM UTC

   We are currently experiencing issues with our phone lines which is affecting inbound and outbound call handling. We are investigating the issue. In the meantime please use Intercom chat within our products to raise cases or get updates to an existing case. We apologise for the inconvenience.

2. resolved Jan 30, 2025, 12:32 PM UTC

   This incident has been resolved.

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Started Jan 16, 2025, 10:38 AM UTC· resolved Jan 16, 2025, 11:23 AM UTC

1. monitoring Jan 16, 2025, 10:38 AM UTC

   We are aware of an issue with slow processing of data from devices which means that some devices are showing out of date tracking information. This issue was caused by a network connectivity issue this morning which caused a spike in messages to be delivered to our systems. This should clear in around an hour.

2. resolved Jan 16, 2025, 11:23 AM UTC

   This incident has been resolved.

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Started Nov 07, 2024, 10:48 AM UTC· resolved Nov 07, 2024, 12:46 PM UTC

1. investigating Nov 07, 2024, 10:48 AM UTC

   We have been made aware of some issues with devices connecting to the network and reporting data to us. The affected devices stopped reporting to us around 10:15 UTC. We are investigating the issue but devices will store records and deliver them to us when they are able to reconnect

2. resolved Nov 07, 2024, 12:46 PM UTC

   This incident has been resolved.

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