RAM Tracking incident

Issue with RAM inbound and outbound phone lines

Resolved after 3 hours 18 minutes, on January 30, 2025.

investigating Jan 30, 2025, 09:14 AM UTC

We are currently experiencing issues with our phone lines which is affecting inbound and outbound call handling. We are investigating the issue. In the meantime please use Intercom chat within our products to raise cases or get updates to an existing case. We apologise for the inconvenience.

Started
Jan 30, 2025, 09:14 AM UTC
Resolved
Jan 30, 2025, 12:32 PM UTC
Duration
3h 18m
Detected by Pingoru
Jan 30, 2025, 09:14 AM UTC

Update timeline

  1. investigating Jan 30, 2025, 09:14 AM UTC

    We are currently experiencing issues with our phone lines which is affecting inbound and outbound call handling. We are investigating the issue. In the meantime please use Intercom chat within our products to raise cases or get updates to an existing case. We apologise for the inconvenience.

  2. resolved Jan 30, 2025, 12:32 PM UTC

    This incident has been resolved.

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