Resolved after 17 days 8 hours, affecting Assist Website and Assist App, on August 8, 2026.
This incident is now resolved after our most recent release. All images are now visible on the RAM Assist Web and App Thank you for you patience while we rectified this issue. We apologise for any inconvenience caused.
Affected components
Update timeline
- investigating Aug 08, 2026, 07:34 AM UTC
We are currently looking at an issue where access to RAM Assist images is restricted. Users of the web and app are able to upload images but are unable to download from the system
- resolved Aug 25, 2026, 08:27 PM UTC
This incident is now resolved after our most recent release. All images are now visible on the RAM Assist Web and App Thank you for you patience while we rectified this issue. We apologise for any inconvenience caused.
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