RAM Tracking incident

Issue with addresses

Resolved after 12 minutes, affecting Tracking Website & Reporting and Device Processing and 1 more, on April 28, 2025.

identified Apr 28, 2025, 07:53 AM UTC

We have an identified an issue where addresses are not being added to events due to an outage on an external system. We are working to resolve this issue.

Started
Apr 28, 2025, 07:53 AM UTC
Resolved
Apr 28, 2025, 08:05 AM UTC
Duration
12m
Detected by Pingoru
Apr 28, 2025, 07:53 AM UTC

Affected components

Tracking Website & ReportingDevice ProcessingTracking App

Update timeline

  1. identified Apr 28, 2025, 07:53 AM UTC

    We have an identified an issue where addresses are not being added to events due to an outage on an external system. We are working to resolve this issue.

  2. resolved Apr 28, 2025, 08:05 AM UTC

    This incident has now been resolved.

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