Resolved after 16 minutes, affecting Canada and Canada, on December 23, 2024.
An earlier issue with QBO prevented some users from accessing their Payroll account. Our teams have resolved the issue, and users should now be able to use Payroll. Thank you for your patience as we worked to resolve this issue.
Affected components
Update timeline
- monitoring Dec 23, 2024, 07:28 PM UTC
Some QBO Payroll customers have reported experiencing difficulties when attempting to access payroll, specifically encountering a spinning wheel or an error message stating, "Something went wrong on our end. Please wait a couple minutes and try again." A fix has been implemented and we are monitoring the results. Please open payroll again and issue should be resolved. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
- resolved Dec 23, 2024, 07:45 PM UTC
An earlier issue with QBO prevented some users from accessing their Payroll account. Our teams have resolved the issue, and users should now be able to use Payroll. Thank you for your patience as we worked to resolve this issue.
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