QuickBooks incident
Duplicate transactions affecting some Payroll and Payments customers
Resolved after 5 hours 31 minutes, affecting United States and United States, on September 16, 2026.
This issue is resolved. Payroll and Payments customers have been contacted. Refunds of duplicate transactions are being processed. We're sorry for the disruption and appreciate your patience.
Affected components
Update timeline
- monitoring Sep 16, 2026, 05:30 PM UTC
We're aware that some customers are experiencing duplicate transactions in Payroll and Payments. Our teams are actively working to resolve this issue and correct any duplicate transactions. If you have questions or need immediate help, visit intuit.com/support. We're sorry for the disruption and appreciate your patience while we make this right.
- monitoring Sep 16, 2026, 05:31 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 16, 2026, 11:02 PM UTC
This issue is resolved. Payroll and Payments customers have been contacted. Refunds of duplicate transactions are being processed. We're sorry for the disruption and appreciate your patience.
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