QuickBooks incident

Some customers using QuickBooks Online Core Payroll are seeing an error message when trying to submit their Full Payment Submission (FPS) / Employer Payment Summary (EPS)

Resolved after 1 day 2 hours, affecting EMEA, on April 28, 2025.

monitoring Apr 29, 2025, 10:15 AM UTC

We are continuing to monitor for any further issues.

Affected components

EMEA

investigating Apr 28, 2025, 12:24 PM UTC

Some customers using QuickBooks Online Core Payroll are currently getting an error when trying to submit their FPS/ EPS We’re working with our engineering teams to fix this and will keep you updated. We apologise for the inconvenience and hope to get everything up and running soon!
monitoring Apr 29, 2025, 10:15 AM UTC

A fix has been implemented and we are monitoring the results. We kindly request QuickBooks Online Core Payroll customers to re-submit FPS / EPS if these were previously unsuccessful.
monitoring Apr 29, 2025, 10:15 AM UTC

We are continuing to monitor for any further issues.
resolved Apr 29, 2025, 03:17 PM UTC

This incident has been resolved.

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