QuickBooks incident
QuickBooks Desktop - Some customers are unable to log in to their Intuit Account from within QuickBooks
Resolved after 12 hours 26 minutes, affecting United States and Canada, on July 31, 2025.
Earlier today, some users experienced issues with QuickBooks Desktop features. Our teams have identified and resolved the underlying problem. All services are now restored and functioning normally. We appreciate your understanding and patience.
Affected components
Update timeline
- investigating Jul 31, 2025, 04:06 PM UTC
We are currently investigating an issue where the Intuit Account login window is not loading. This can prevent access to features like Payments and E-Invoicing. Below are steps for a possible workaround. 1. Create a new test company file. File > New Company 2. In the test file, go to Company > My Company. 3. Click Sign In and successfully log in with your Intuit account. 4. Close the test file. File > Close Company 5. Open the live (affected) company file. 6. Go to Company > My Company and attempt to sign in again.
- monitoring Jul 31, 2025, 08:30 PM UTC
A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
- resolved Aug 01, 2025, 04:32 AM UTC
Earlier today, some users experienced issues with QuickBooks Desktop features. Our teams have identified and resolved the underlying problem. All services are now restored and functioning normally. We appreciate your understanding and patience.
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