QuickBooks incident
A subset of customers are unable to access QuickBooks Online Payroll, Workforce, QuickBooks Time and QuickBooks Online
Resolved after 40 minutes, affecting United States, on November 12, 2025.
We’ve implemented a fix that is currently restoring service for most customers. Some users may still experience intermittent access issues while systems fully recover.
Affected components
Update timeline
- investigating Nov 12, 2025, 08:19 PM UTC
What is happening Some customers are reporting that they are unable to access QBO, QB Time, Workforce, or QBOP. Some customers are also seeing a message, "We are currently down for maintenance." in their product. Why is this happening Root cause is still under investigation.
- investigating Nov 12, 2025, 08:21 PM UTC
We are continuing to investigate this issue.
- identified Nov 12, 2025, 08:28 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 12, 2025, 08:29 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 12, 2025, 08:39 PM UTC
We’ve implemented a fix that is currently restoring service for most customers. Some users may still experience intermittent access issues while systems fully recover.
- resolved Nov 12, 2025, 08:59 PM UTC
This incident has been resolved.
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