Resolved after 1 hour 2 minutes, affecting Dashboard, on January 29, 2026.
This issue has been fully resolved and all AI features are again fully operational. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions.
Affected components
Update timeline
- investigating Jan 29, 2026, 11:58 PM UTC
Our engineering team is investigating an issue causing degraded performance and errors with some AI features in Pylon. We will post updates as soon as they become available, please reach out to Pylon support with any questions.
- monitoring Jan 30, 2026, 12:12 AM UTC
Our engineering team has identified the upstream issue. We are seeing our systems recover and are continuing to monitor. We will post another update once we have confirmed this is fully resolved. We apologize for any impact this has had on your operation, please reach out to Pylon support with any questions.
- resolved Jan 30, 2026, 01:00 AM UTC
This issue has been fully resolved and all AI features are again fully operational. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions.
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