Pylon incident
[EU-hosted instances] Platform Loading Issues/Unable to Login
Resolved after 22 minutes, affecting CRM and Chat & Messaging and 1 more, on October 12, 2026.
We have implemented a fix and are monitoring our systems.
Affected components
Update timeline
- investigating Oct 12, 2026, 12:28 PM UTC
We’re investigating reports that users are unable to log in to Pylon and are seeing a “Something went wrong” error. This is affecting customers on EU-hosted Pylon instances. Instances hosted in other regions are not affected at this time. Our team is actively working to identify the cause, and we’ll share another update within 30 minutes or sooner as we learn more. We apologize for the disruption.
- monitoring Oct 12, 2026, 12:36 PM UTC
We have implemented a fix and are monitoring our systems.
- resolved Oct 12, 2026, 12:51 PM UTC
The issue has been resolved and all systems are operational.
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