Resolved after 49 minutes, affecting API and Dashboard and 1 more, on October 6, 2026.
Our engineering team has confirmed that the underlying issue has been fixed and the platform is fully operational. This incident may have manifested itself in page loading issues, delays in messages appearing in Pylon, delays in events processing (e.g. status changes and assignment), duplicated alerts, and errors when sending broadcasts. We apologize for any impact this had on your operation and a detailed RCA will be available upon request. Please reach out to Pylon support with any questions.
Affected components
Update timeline
- identified Oct 06, 2026, 07:13 PM UTC
Our engineering team has identified an issue causing loading issues and delays in event processing. We will post updates here as soon as they are available. We apologize for any impact this is having on your operation, please reach out to Pylon support with any questions.
- monitoring Oct 06, 2026, 07:38 PM UTC
Our engineering team has rolled out a fix for the underlying issue and we are seeing our systems recover. We are closely monitoring and will post updates here once we have confirmed this is fully resolved. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions.
- resolved Oct 06, 2026, 08:02 PM UTC
Our engineering team has confirmed that the underlying issue has been fixed and the platform is fully operational. This incident may have manifested itself in page loading issues, delays in messages appearing in Pylon, delays in events processing (e.g. status changes and assignment), duplicated alerts, and errors when sending broadcasts. We apologize for any impact this had on your operation and a detailed RCA will be available upon request. Please reach out to Pylon support with any questions.
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