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Pylon is up

No incidents right now.

Official status page: https://status.usepylon.com · Polled every 5 minutes · 18 components tracked

Pylon is operational right now. Last checked just now; the most recent incident resolved 1d ago.

Real-time Pylon status, recent outages, and incident history — pulled directly from Pylon's official status page at https://status.usepylon.com every 5 minutes. Pingoru tracks 18 Pylon services and has captured 10 incidents in the last 90 days (98.27% uptime). Get email, Slack, Discord, or webhook alerts the moment Pylon reports a new incident — free for 3 monitors, no credit card.

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Pylon uptime 98.27% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 6m
    Started Oct 14, 2026, 09:28 PM UTC · Resolved Oct 14, 2026, 09:34 PM UTC
    Timeline · 2 updates
    • monitoring · Oct 14, 2026, 09:28 PM UTC

      Status: Monitoring Our engineering team has identified and fixed an issue preventing some pages in Pylon from loading. We are closely monitoring and will post an update here once we have confirmed it's fully resolved. We apologize for any impact this had on your operations, please reach out to Pylon support with any questions.

    • resolved · Oct 14, 2026, 09:34 PM UTC

      Status: Resolved Our engineering team has confirmed that this is now fully resolved. We apologize for any impact this had on your operations and please reach out to Pylon support with any questions.

    Latest: Status: Resolved Our engineering team has confirmed that this is now fully resolved. We apologize for any impact this had on your operations and please reach out to Pylon support w…

  2. Resolved 22m
    Started Oct 12, 2026, 12:28 PM UTC · Resolved Oct 12, 2026, 12:51 PM UTC
    CRMChat & MessagingCall RecordingEmailProduct TicketingAlerting & IncidentOtherData WarehouseAPIDashboard
    Timeline · 3 updates
    • investigating · Oct 12, 2026, 12:28 PM UTC

      Status: Investigating We’re investigating reports that users are unable to log in to Pylon and are seeing a “Something went wrong” error. This is affecting customers on EU-hosted Pylon instances. Instances hosted in other regions are not affected at this time. Our team is actively working to identify the cause, and we’ll share another update within 30 minutes or sooner as we learn more. We apologize for the disruption. Affected components Knowledge Base (Partial outage) Phones (Partial outage) Data Warehouse (Partial outage) Broadcasts (Partial outage) Dashboard (Partial outage) Alerting & Incident (Partial outage) Product Ticketing (Partial outage) Codebase (Partial outage) Chat & Messaging (Partial outage) API (Partial outage) CRM (Partial outage) Triggers & Workflows (Partial outage) Other (Partial outage) AI Systems (Partial outage) Customer Portal (Partial outage) Call Recording (Partial outage) Analytics (Partial outage) Email (Partial outage)

    • monitoring · Oct 12, 2026, 12:36 PM UTC

      Status: Monitoring We have implemented a fix and are monitoring our systems. Affected components CRM (Operational) Data Warehouse (Operational) Call Recording (Operational) Product Ticketing (Operational) AI Systems (Operational) API (Operational) Broadcasts (Operational) Customer Portal (Operational) Codebase (Operational) Triggers & Workflows (Operational) Alerting & Incident (Operational) Other (Operational) Knowledge Base (Operational) Phones (Operational) Dashboard (Operational) Chat & Messaging (Operational) Analytics (Operational) Email (Operational)

    • resolved · Oct 12, 2026, 12:51 PM UTC

      Status: Resolved The issue has been resolved and all systems are operational. Affected components Chat & Messaging (Operational) Other (Operational) Broadcasts (Operational) Phones (Operational) API (Operational) Call Recording (Operational) AI Systems (Operational) Knowledge Base (Operational) Dashboard (Operational) Alerting & Incident (Operational) Customer Portal (Operational) CRM (Operational) Triggers & Workflows (Operational) Data Warehouse (Operational) Product Ticketing (Operational) Analytics (Operational) Email (Operational) Codebase (Operational)

    Latest: Status: Resolved The issue has been resolved and all systems are operational. Affected components Chat & Messaging (Operational) Other (Operational) Broadcasts (Operational) Phones…

  3. Resolved 49m
    Started Oct 06, 2026, 07:13 PM UTC · Resolved Oct 06, 2026, 08:02 PM UTC
    APIDashboardTriggers & Workflows
    Timeline · 3 updates
    • identified · Oct 06, 2026, 07:13 PM UTC

      Status: Identified Our engineering team has identified an issue causing loading issues and delays in event processing. We will post updates here as soon as they are available. We apologize for any impact this is having on your operation, please reach out to Pylon support with any questions. Affected components Dashboard (Degraded performance) API (Degraded performance) Triggers & Workflows (Degraded performance)

    • monitoring · Oct 06, 2026, 07:38 PM UTC

      Status: Monitoring Our engineering team has rolled out a fix for the underlying issue and we are seeing our systems recover. We are closely monitoring and will post updates here once we have confirmed this is fully resolved. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions. Affected components Dashboard (Degraded performance) API (Degraded performance) Triggers & Workflows (Degraded performance)

    • resolved · Oct 06, 2026, 08:02 PM UTC

      Status: Resolved Our engineering team has confirmed that the underlying issue has been fixed and the platform is fully operational. This incident may have manifested itself in page loading issues, delays in messages appearing in Pylon, delays in events processing (e.g. status changes and assignment), duplicated alerts, and errors when sending broadcasts. We apologize for any impact this had on your operation and a detailed RCA will be available upon request. Please reach out to Pylon support with any questions. Affected components Dashboard (Operational) API (Operational) Triggers & Workflows (Operational)

    Latest: Status: Resolved Our engineering team has confirmed that the underlying issue has been fixed and the platform is fully operational. This incident may have manifested itself in page…

  4. Resolved 23m
    Started Oct 01, 2026, 01:08 PM UTC · Resolved Oct 01, 2026, 01:31 PM UTC
    Phones
    Timeline · 4 updates
    • investigating · Oct 01, 2026, 01:08 PM UTC

      Status: Investigating We are aware of an issue affecting SMS messages and Phone calls and are actively investigating. Affected components Phones (Partial outage)

    • identified · Oct 01, 2026, 01:20 PM UTC

      Status: Identified We have identified the underlying cause of the issue and are working on a fix. Affected components Phones (Partial outage)

    • monitoring · Oct 01, 2026, 01:27 PM UTC

      Status: Monitoring We have implemented a fix and are monitoring our systems. Affected components Phones (Partial outage)

    • resolved · Oct 01, 2026, 01:31 PM UTC

      Status: Resolved The issue has been resolved and all systems are operational. Affected components Phones (Operational)

    Latest: Status: Resolved The issue has been resolved and all systems are operational. Affected components Phones (Operational)

  5. Resolved 1h 49m
    Started Sep 28, 2026, 04:14 PM UTC · Resolved Sep 28, 2026, 06:03 PM UTC
    Email
    Timeline · 2 updates
    • monitoring · Sep 28, 2026, 04:14 PM UTC

      Status: Monitoring We have been alerted to an incident with our email provider, affecting US hosted Pylon workspaces, causing delayed processing of inbound delays that began at 8:25 PDT. No messages were lost and were queued for processing. As of 9:03 PDT they have implemented a fix and inbound message processing is now recovering. Delayed messages are being worked through, and processing times are returning to normal. We are continuing to monitor this fix to confirm a full recover. Affected components Email (Partial outage)

    • resolved · Sep 28, 2026, 06:03 PM UTC

      Status: Resolved This has been resolved. All inbound email processing have been caught up. No messages have been lost. Affected components Email (Operational)

    Latest: Status: Resolved This has been resolved. All inbound email processing have been caught up. No messages have been lost. Affected components Email (Operational)

See the full Pylon outage history

4 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 9 incidents View full outage history →