Pylon incident

General error messages navigating on tickets

Resolved after 21 minutes, affecting Dashboard, on September 8, 2026.

monitoring Sep 08, 2026, 01:28 PM UTC

We have implemented a fix for the error messages and are monitoring our systems.

Started
Sep 08, 2026, 01:14 PM UTC
Resolved
Sep 08, 2026, 01:35 PM UTC
Duration
21m
Detected by Pingoru
Sep 08, 2026, 01:14 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Sep 08, 2026, 01:14 PM UTC

    We are aware of an issue where an Error message appears when navigating on tickets and are actively investigating.

  2. identified Sep 08, 2026, 01:19 PM UTC

    Our engineers have identified the underlying cause of the issue and are working on a fix.

  3. monitoring Sep 08, 2026, 01:28 PM UTC

    We have implemented a fix for the error messages and are monitoring our systems.

  4. resolved Sep 08, 2026, 01:35 PM UTC

    The issue has been resolved and all systems are operational.

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