Resolved after 52 minutes, affecting Chat & Messaging, on February 10, 2026.
This issue has been fully resolved, we apologize for any impact this had on your operations and please reach out to Pylon support with any additional questions.
Affected components
Update timeline
- investigating Feb 10, 2026, 09:37 PM UTC
Our engineering team is investigating an issue causing intermittent loading problems with the chat widget, we will post updates here as soon as they are available. Please reach out to Pylon support with any questions.
- identified Feb 10, 2026, 09:51 PM UTC
Our engineering team has identified the underlying cause and is working on a fix. We'll continue to post updates here as they become available. We apologize for any impact this is having on your operation, please reach out to Pylon support with any questions.
- monitoring Feb 10, 2026, 09:58 PM UTC
The upstream issue has been resolved and we are monitoring. We will post another update once we have confirmed this is fully resolved. Please reach out to Pylon support with any questions.
- resolved Feb 10, 2026, 10:30 PM UTC
This issue has been fully resolved, we apologize for any impact this had on your operations and please reach out to Pylon support with any additional questions.
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