Pylon incident

Customer portal login failures

Resolved after 15 minutes, affecting Dashboard, on March 23, 2026.

resolved Mar 23, 2026, 08:22 PM UTC

Our team has confirmed this is now fully resolved. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions.

Started
Mar 23, 2026, 08:07 PM UTC
Resolved
Mar 23, 2026, 08:22 PM UTC
Duration
15m
Detected by Pingoru
Mar 23, 2026, 08:07 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Mar 23, 2026, 08:07 PM UTC

    Our engineering team is investigating an issue causing errors when logging in to the Customer Portal. We apologize for any impact this is having on your operation and will post updates here as soon as they are available.

  2. monitoring Mar 23, 2026, 08:11 PM UTC

    Our engineering team has rolled out a fix and we are monitoring. We will post another update once we have confirmed this is fully resolved. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions.

  3. resolved Mar 23, 2026, 08:22 PM UTC

    Our team has confirmed this is now fully resolved. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions.

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