Project44 incident
Shipment Shared-Visibility Degraded for Carrier Tenants
Resolved after 5 hours 5 minutes, affecting NA - Carrier VOC and Carrier VOC and 1 more, on September 1, 2026.
Dear valued customer, Our engineering team has implemented a fix and is now reprocessing the shipments that require reprocessing for shared visibility. We will update here once this has been resolved. Regards, Customer Support
Affected components
Update timeline
- investigating Sep 01, 2026, 04:45 PM UTC
Dear Valued Customer, We are currently experiencing an issue with the movement platform effecting the NA region where in the carriers users do not have shared-visibility into shipments that have been shared with the carrier tenant for visibility purposes. Our engineering team is investigating this issue as a priority, and we will provide updates here as they become available. Regards, Customer Support
- investigating Sep 01, 2026, 05:21 PM UTC
Dear valued customer, Our engineering team has identified the issue and is actively working on a fix. We will continue to provide updates here as further progress is made. Regards, Customer Support
- identified Sep 01, 2026, 05:21 PM UTC
Dear Valued Customer, Our engineering team has identified the issue and is actively working on a fix. We will continue to provide updates here as further progress is made. Regards, Customer Support
- monitoring Sep 01, 2026, 06:27 PM UTC
Dear valued customer, Our engineering team has implemented a fix and is now reprocessing the shipments that require reprocessing for shared visibility. We will update here once this has been resolved. Regards, Customer Support
- resolved Sep 01, 2026, 09:51 PM UTC
This incident has been resolved.
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