Resolved after 20 hours 37 minutes, affecting Tracking API, on October 13, 2026.
Dear Valued Customer, We would like to inform you that the delays in tracking updates for LTL shipments within our NA Production environment have now been resolved. All services are fully functional, and tracking updates are reflecting as expected. We appreciate your patience and understanding while we worked to resolve this issue. As an organization, we remain committed to providing reliable, high-availability service to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Best regards, Customer Support
Affected components
Update timeline
- investigating Oct 13, 2026, 04:13 PM UTC
Dear Valued Customer, We are currently experiencing delays in tracking updates for LTL shipments within our NA Production environment. Our team is actively investigating and working to resolve the issue. At this time, customers in the NA region may see delayed tracking information. We appreciate your patience and understanding while we work to resolve this as quickly as possible. As an organization, we remain committed to providing reliable, high-availability service to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Best regards, Customer Support
- resolved Oct 14, 2026, 12:50 PM UTC
Dear Valued Customer, We would like to inform you that the delays in tracking updates for LTL shipments within our NA Production environment have now been resolved. All services are fully functional, and tracking updates are reflecting as expected. We appreciate your patience and understanding while we worked to resolve this issue. As an organization, we remain committed to providing reliable, high-availability service to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Best regards, Customer Support
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