Degraded Performance – Movement, Analytics, and Related Reports (EU)

Update timeline

1. identified Oct 21, 2026, 07:54 PM UTC

   Dear Valued Customer, We are currently experiencing an issue affecting Mo, AI Disruption Navigator, Analytics dashboards, Data Quality reports, Root Cause Analysis, and Network Health for customers in the EU region. The issue is caused by a third-party data platform outage. Our team is monitoring the third-party provider's recovery. We will provide further updates here as soon as they become available. Regards, Customer Support.

2. identified Oct 21, 2026, 08:24 PM UTC

   Dear Valued Customer, We are currently experiencing an issue affecting Mo, AI Disruption Navigator, Analytics dashboards, Data Quality reports, Root Cause Analysis, and Network Health for customers in the EU region. The issue is also delaying triggers for some Agentic Workflow Manager workflows in the EU region. This issue is the result of a third-party data platform outage. Our team is monitoring the third-party provider's recovery. We will provide further updates here as soon as they become available. Regards, Customer Support.

3. monitoring Oct 21, 2026, 09:19 PM UTC

   Dear Valued Customer, The provider has reported that recovery is in progress and we are seeing improvement in all impacted features. We will continue monitoring and provide at least one more update once everything has been confirmed operational. Regards, Customer Support.

4. resolved Oct 22, 2026, 12:54 AM UTC

   Dear Valued Customer, The provider has confirmed that the issue is resolved, and we are no longer observing any impact on our systems. All affected services have recovered, and the incident is now resolved. We apologize for the inconvenience and appreciate your patience. Regards, Customer Support