Delay in Ocean Shipment Processing and Milestone Updates

Update timeline

1. identified Nov 09, 2025, 06:36 AM UTC

   Dear Valued Customer, We are currently experiencing a delay in the processing of ocean shipment data, which is also causing latency in the update of related milestones within our platform. Our engineering team has identified the issue and is actively working on a resolution to restore normal update frequency as soon as possible. At project44, we are committed to providing accurate and timely visibility across your shipments. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the matter. If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected] Sincerely, The project44 Support Team

2. monitoring Nov 09, 2025, 02:19 PM UTC

   Dear Valued Customer, We’re pleased to inform you that the earlier delay in the processing of ocean shipment data has been resolved. All services are now operating normally. Our team will continue to closely monitor the platform to ensure ongoing stability. We sincerely appreciate your patience and understanding during this time. At project44, we remain dedicated to delivering reliable, high-availability services and a seamless experience for our customers. If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected]. Sincerely, The project44 Support Team

3. resolved Nov 10, 2025, 10:08 AM UTC

   Dear Valued Customer, As per our monitoring, this issue is now resolved and system is fully functional. Best Regards, Customer Support