Movement Shipment Search - Delays in Shipment Updates

Update timeline

1. investigating Dec 17, 2025, 11:10 PM UTC

   Dear Valued Customer, We are currently experiencing an issue impacting the Movement shipment search functionality across all transportation modes in the NA and EU regions. Customers may encounter delays when searching for shipments or viewing shipment updates. Our teams are actively investigating and working to resolve the issue and restore full functionality as quickly as possible. We appreciate your patience and understanding while we address this matter. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer support.

2. monitoring Dec 18, 2025, 01:13 AM UTC

   Dear Valued Customer, A fix has been implemented for the issue affecting Movement shipment search across all modes in the NA and EU regions. Our teams are actively monitoring the system to ensure continued stability. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]

3. resolved Dec 18, 2025, 03:32 AM UTC

   Dear Valued Customer, The issue affecting Movement shipment search across all modes in the NA and EU regions has been resolved. All systems are operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].