YMS Reporting Data Delay – NA Region

Update timeline

1. investigating Jan 12, 2026, 05:59 AM UTC

   Dear Valued Customer, We are currently experiencing an issue affecting the Yard Management System (YMS) reporting in the North America Production environment. Some customers may notice that report data displayed in the YMS UI is not up to date. Specifically, report data after January 10 is not currently available. The product is partially impacted, and our team is actively investigating the issue to restore full functionality as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected] . Regards, Customer Support

2. monitoring Jan 12, 2026, 08:47 AM UTC

   Dear Valued Customer, A fix has been implemented for the Yard Management System(YMS) reporting issue in the North America Production environment.Our teams are actively monitoring the system to ensure continued stability. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected] Regards, Customer Support

3. resolved Jan 12, 2026, 09:21 AM UTC

   Dear Valued Customer, The issue affecting Yard Management System (YMS) reporting in the North America Production environment has been resolved. All systems are operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer support.