AI Disruption Navigator Experiencing Partial Impact

Update timeline

1. investigating Sep 10, 2026, 06:26 PM UTC

   Dear Valued Customer, We are currently experiencing an issue with the AI Disruption Navigator in NA Production, resulting in customers being unable to read more about disruption events. This has been classified as an incident. Our engineering team is actively investigating and treating this as a priority. We will continue to provide updates here as they become available. Regards, Customer Support

2. identified Sep 10, 2026, 10:09 PM UTC

   Dear Valued Customer, We would like to inform you that the issue affecting the AI Disruption Navigator has been identified, and our team is actively working with our partners to implement a resolution. We apologize for any inconvenience this may have caused and sincerely appreciate your patience as we work to resolve this promptly. We will continue to keep you updated as progress is made. Regards, Customer Support

3. resolved Sep 17, 2026, 08:32 AM UTC

   Dear Valued Customer, We are pleased to confirm that the issue affecting the AI Disruption Navigator in NA Production has been resolved. Customers should now be able to read more about disruption events as expected, and full service has been restored. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or require further assistance, please don't hesitate to contact us at [email protected]. Regards, Customer Support