Poppulo Outage History
Poppulo is up right nowPingoru has recorded 49 incidents for Poppulo: 19 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 3 | 5 of 720 (1%) |
| July 2026 | 2 | 99 of 744 (13%) |
| August 2026 | 5 | 50 of 744 (7%) |
| September 2026 | 4 | 13 of 720 (2%) |
| October 2026 | 0 | 0 of 521 (0%) |
Incidents, newest first
Notice September 16, 2026 Salesforce Service disruptions 5h 24m
Started Sep 16, 2026, 10:01 AM UTC· resolved Sep 16, 2026, 03:25 PM UTC
- monitoring Sep 16, 2026, 10:01 AM UTC
Salesforces is currently experiencing a service disruption that is affecting our Email and Support chat service. If you require Support please reach out to us over the phone Digital Signage (FWI) INDIA: +918037244674 Intl: +13033133000 Email, Feeds & Mobile (Poppulo) IRL: 1800806161 UK: 08000856388 US: 7814437600 INDIA: +918037244674 Intl.: +353212427277
- resolved Sep 16, 2026, 03:25 PM UTC
This incident has been resolved.
Notice September 8, 2026 Poppulo Support Phone Line partially down - Not an Email or Signage outage 1h 14m
Started Sep 08, 2026, 05:14 PM UTC· resolved Sep 08, 2026, 06:29 PM UTC
- monitoring Sep 08, 2026, 05:14 PM UTC
We have become aware that our phone provider is experiencing a few platform issues which is causing most inbound and outbound calls to fail to connect. If you are trying to reach Poppulo Support and can't reach us via the phone, we suggest submitting a ticket at poppulo.com/support and will follow up with you as soon as possible. There is not a platform issue with either the Poppulo Email or Poppulo Signage products, we just wanted to let our clients know that reaching us by phone may be unreliable for the time being. Please reference https://status.goto.com/incidents/8xtg7h12rg31 for service updates.
- resolved Sep 08, 2026, 06:29 PM UTC
The Goto status page indicates they have resolved their platform issues
Minor September 4, 2026 EU and US mail deferrals from Microsoft Exchange 1h 53m Email Sending
Started Sep 04, 2026, 12:22 PM UTC· resolved Sep 04, 2026, 02:15 PM UTC
- monitoring Sep 04, 2026, 12:22 PM UTC
Poppulo Support and Engineering are currently monitoring an increase in deferrals from mailings through protection.outlook.com Microsoft are advising of an issue with Exchange online leading to "451 4.7.500 Server busy deferrals : ID: EX1467029 Affected services: Exchange Online Status: Service degradation Issue type: Incident Start time: 4 Sept 2026, 11:19 GMT+1User impact Users may experience a delay in sending and receiving email messages from external domains in Exchange Online.More info Users may experience intermittent “Server busy” errors, affecting multiple mailboxes.Scope of impact This issue impacts users who may be attempting to send and receive email messages from external domains in Exchange Online. This information may be updated as our investigation continues. Current status 4 Sept 2026, 12:03 GMT+1 Our initial investigation has identified instances where anti-spam protections may be contributing to impact for a subset of users. We are continuing to analyse the behaviour and review service telemetry to better understand the underlying cause and determine the most effective mitigation path Once the issue is addressed by Microsoft Poppulo will attempt to deliver currently deferred mails. Poppulo Support
- monitoring Sep 04, 2026, 12:31 PM UTC
Poppulo Support and Engineering are currently monitoring an increase in deferrals from mailings through protection.outlook.com Microsoft are advising of an issue with Exchange online leading to "451 4.7.500 Server busy deferrals : ID: EX1467029 Affected services: Exchange Online Status: Service degradation Issue type: Incident Start time: 4 Sept 2026, 11:19 GMT+1User impact Users may experience a delay in sending and receiving email messages from external domains in Exchange Online.More info Users may experience intermittent “Server busy” errors, affecting multiple mailboxes.Scope of impact This issue impacts users who may be attempting to send and receive email messages from external domains in Exchange Online. This information may be updated as our investigation continues. Current status 4 Sept 2026, 12:03 GMT+1 Our initial investigation has identified instances where anti-spam protections may be contributing to impact for a subset of users. We are continuing to analyse the behaviour and review service telemetry to better understand the underlying cause and determine the most effective mitigation path Once the issue is addressed by Microsoft Poppulo will attempt to deliver currently deferred mails. Poppulo Support
- resolved Sep 04, 2026, 02:15 PM UTC
This incident has been resolved.
Major September 2, 2026 EU Service Issue - Feeds 3h 54m Mobile Publishing
Started Sep 02, 2026, 09:15 AM UTC· resolved Sep 02, 2026, 01:10 PM UTC
- investigating Sep 02, 2026, 09:15 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Engineering team is investigating the issue with Feeds posts not loading and latency. Please accept our apologies for any inconvenience caused. Poppulo Support Team
- monitoring Sep 02, 2026, 11:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2026, 01:10 PM UTC
This incident has been resolved.
Minor August 14, 2026 Proofpoint DNS issues leading to an increase in bounced emails 4h 9m Email Sending
Started Aug 14, 2026, 02:12 PM UTC· resolved Aug 14, 2026, 06:21 PM UTC
- monitoring Aug 14, 2026, 02:12 PM UTC
We have been made aware of an issue with third party mailing infrastructure provider Proofpoint Proofpoint are experiencing a DNS resolution issue when resolving gslb.pphosted.com . This issue may lead to an increase in email bounces for customers mailing to Proofpoint hosted email addresses . Proofpoint have a status page and the issue can be tracked here https://proofpoint.my.site.com/community/s/proofpoint-current-incidents Poppulo Support.
- resolved Aug 14, 2026, 06:21 PM UTC
This incident has been resolved.
Notice August 13, 2026 EU Reporting Issues 3h 45m Reporting & Analytics
Started Aug 13, 2026, 03:45 PM UTC· resolved Aug 13, 2026, 07:31 PM UTC
- investigating Aug 13, 2026, 03:45 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services, Opens and Clicks are currently impacted and displaying as 0%. Our Incident Response teams have been engaged and are working toward a resolution as a priority.
- monitoring Aug 13, 2026, 03:47 PM UTC
A fix has been implemented and we are monitoring the results. There may be a delay in getting the opens and clicks due to the backlog being fixed.
- resolved Aug 13, 2026, 07:31 PM UTC
This incident has been resolved.
Minor August 4, 2026 US Service Issue 1d 15h Poppulo Platform / Web Application
Started Aug 04, 2026, 05:11 PM UTC· resolved Aug 06, 2026, 08:29 AM UTC
- investigating Aug 04, 2026, 05:11 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With an error message displaying when editing some email components on the US server Our Incident Response teams have been engaged and are looking into the issue. Please accept our apologies for any inconvenience caused Poppulo Support
- identified Aug 04, 2026, 06:11 PM UTC
The issue has been identified and a fix is being worked on. In the mean time for any customers seeing the following error when editing their email : "The following items contain internal links to unavailable pages: Useful Links HZ Content - Edit Property These links must be fixed before the email can be sent." Please contact Support and we will work with you to address your individual case. Apologies for any inconvenience Poppulo Support
- monitoring Aug 05, 2026, 05:54 PM UTC
A fix has been implementing and we are monitoring the results
- resolved Aug 06, 2026, 08:29 AM UTC
This incident has been resolved.
Minor July 27, 2026 EU Server: Delayed reporting for Advanced Analytics Dashboards. 3d 23h Reporting & Analytics
Started Jul 27, 2026, 10:30 AM UTC· resolved Jul 31, 2026, 09:30 AM UTC
- identified Jul 27, 2026, 10:30 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Advanced Analytics Dashboards are currently delayed, with reporting data only available through to July 24th. Please note this issue does not affect our Standard Reporting Suite which is uptodate. Our Engineering team has identified the cause and are working toward a resolution as a top priority. Poppulo Support
- identified Jul 27, 2026, 01:46 PM UTC
Our Engineering team has identified the cause and are working toward a resolution they expect the Advance Analytics dashboard to reflect correctly by tomorrow morning 08:00 UTC July 28th
- identified Jul 28, 2026, 08:40 AM UTC
Our Engineering team has identified the cause and are working toward a resolution they expect the Advance Analytics dashboard to reflect correctly by end of day.
- identified Jul 28, 2026, 09:11 AM UTC
Our Engineering team has confirmed that Advanced Analytics data is now reflecting correctly on the US Server. On the EU server Advanced Analytics data has been restored excluding some interaction data from Saturday the 25th of July. Engineering are continuing the backfill of this data. They expect this to be in place by tomorrow morning.
- resolved Jul 31, 2026, 09:30 AM UTC
This incident has been resolved.
Critical July 16, 2026 EU and US Microsite Issues 4h 14m Email Microsites
Started Jul 16, 2026, 08:23 AM UTC· resolved Jul 16, 2026, 12:37 PM UTC
- investigating Jul 16, 2026, 08:23 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Microsites are currently experiencing issues. Our Incident Response teams have been engaged and are working toward a resolution. Please accept our apologies for any inconvenience caused. Poppulo Support
- identified Jul 16, 2026, 08:51 AM UTC
AWS have confirmed that they are experiencing a global Cloudfront issue which is leading to the 504 errors on the microsites. https://health.aws.amazon.com/health/status AWS are investigating and the issue is being treated with the highest priority.
- identified Jul 16, 2026, 10:12 AM UTC
A workaround has been implemented which has restored access to some customer microsites. AWS is continue to investigate the issue on their end and implement a complete fix https://health.aws.amazon.com/health/status
- resolved Jul 16, 2026, 12:37 PM UTC
AWS have confirmed the Cloudfront issue has now been addressed : https://health.aws.amazon.com/health/status All micosites are now accessible.
Minor June 15, 2026 EU and US reporting delays. 1h 19m Reporting & Analytics
Started Jun 15, 2026, 02:19 PM UTC· resolved Jun 15, 2026, 03:39 PM UTC
- investigating Jun 15, 2026, 02:19 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With delays to reporting on our EU and US server Please note your mails are delivering as expected but our reporting isn't UpToDate. Our Incident Response teams have been engaged and are working toward a resolution as a top priority. Poppulo Support
- identified Jun 15, 2026, 02:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 15, 2026, 03:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 15, 2026, 03:39 PM UTC
This incident has now been resolved and reporting uptodate.
Minor June 11, 2026 EU and US server latency 3h 20m Poppulo Platform / Web Application
Started Jun 11, 2026, 09:55 AM UTC· resolved Jun 11, 2026, 01:16 PM UTC
- investigating Jun 11, 2026, 09:55 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With increased latency on our EU and US server. Our Incident Response teams have been engaged and are working toward a resolution as a priority. Poppulo Support
- monitoring Jun 11, 2026, 11:05 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 11, 2026, 11:29 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 11, 2026, 01:16 PM UTC
This incident has been resolved.
Critical June 9, 2026 EU and US server issues 18m Poppulo Platform / Web Application
Started Jun 09, 2026, 12:01 PM UTC· resolved Jun 09, 2026, 12:19 PM UTC
- investigating Jun 09, 2026, 12:01 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With access to the EU and US Admin currently unavailable. Our Incident Response teams have been engaged and are working toward a resolution as a top priority.
- monitoring Jun 09, 2026, 12:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 09, 2026, 12:19 PM UTC
This incident has been resolved.
Minor January 14, 2026 EU Service Issue : Feeds publishing on EU 2h 53m Mobile Publishing
Started Jan 14, 2026, 01:17 PM UTC· resolved Jan 14, 2026, 04:10 PM UTC
- investigating Jan 14, 2026, 01:17 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Engineering team is investigating publishing issue with feeds on Sharepoint. Please accept our apologies for any inconvenience caused. Poppulo Support Team
- identified Jan 14, 2026, 02:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 14, 2026, 03:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 14, 2026, 04:10 PM UTC
This incident has been resolved.
Major November 27, 2025 EU Service Issue 37m Poppulo Platform / Web Application, Email Sending
Started Nov 27, 2025, 10:08 AM UTC· resolved Nov 27, 2025, 10:45 AM UTC
- investigating Nov 27, 2025, 10:08 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Engineering team is investigating We apologize for any inconvenience caused. Please accept our apologies for any inconvenience caused. Poppulo Support Team
- investigating Nov 27, 2025, 10:12 AM UTC
We are continuing to investigate this issue.
- monitoring Nov 27, 2025, 10:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 27, 2025, 10:45 AM UTC
This incident has been resolved.
Minor September 8, 2025 Service issue on US server 1h 18m Email Sending
Started Sep 08, 2025, 03:17 PM UTC· resolved Sep 08, 2025, 04:36 PM UTC
- investigating Sep 08, 2025, 03:17 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With some mails showing as deferred. Our Incident Response teams have been engaged and are looking into the issue. Please accept our apologies for any inconvenience caused
- monitoring Sep 08, 2025, 03:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 08, 2025, 04:36 PM UTC
This incident has been resolved.
Major July 22, 2025 US Service Issue -Event Emails 42m Poppulo Platform / Web Application
Started Jul 22, 2025, 04:22 PM UTC· resolved Jul 22, 2025, 05:04 PM UTC
- investigating Jul 22, 2025, 04:22 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. There are issues with creating event emails in the tool at the moment. Newsletter and Flyer emails are unaffected.
- identified Jul 22, 2025, 04:42 PM UTC
The issue has been identified and we're working on a fix.
- monitoring Jul 22, 2025, 04:45 PM UTC
A fix has been implemented and it seems to be resolved. We are still monitoring for the moment.
- monitoring Jul 22, 2025, 05:01 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 22, 2025, 05:04 PM UTC
This incident has been resolved.
Critical June 16, 2025 Service Issue on EU and US server 2h 7m Mobile Publishing
Started Jun 16, 2025, 03:36 PM UTC· resolved Jun 16, 2025, 05:44 PM UTC
- investigating Jun 16, 2025, 03:36 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With Feeds post not loading within the Admin tool Our Incident Response teams have been engaged and are working toward a resolution.
- monitoring Jun 16, 2025, 05:34 PM UTC
A fix has been implemented and we will continue to monitor this.
- resolved Jun 16, 2025, 05:44 PM UTC
This incident has been resolved.
Minor May 14, 2025 EU Service Issue: Reporting delays 13h 35m Reporting & Analytics
Started May 14, 2025, 09:35 AM UTC· resolved May 14, 2025, 11:10 PM UTC
- investigating May 14, 2025, 09:35 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services with some delays in Reporting. The Open and Clicks reporting metrics may not be up to date. It may take up to an hour to reflect the accurate figures. (Please note emails are delivering it is the reporting that is delayed) Our Engineering team is investigating We apologize for any inconvenience caused. Please accept our apologies for any inconvenience caused. Poppulo Support Team
- resolved May 14, 2025, 11:10 PM UTC
This incident has been resolved.
Minor March 17, 2025 EU and US Service Error 4h 49m Poppulo Platform / Web Application, Reporting & Analytics, Email Microsites, Email Sending and 2 more
Started Mar 17, 2025, 08:29 AM UTC· resolved Mar 17, 2025, 01:19 PM UTC
- investigating Mar 17, 2025, 08:29 AM UTC
Some of our accounts are experiencing issues with accessing their accounts altogether and some are working as expected. We are investigating this issue at the moment and looking for a solution.
- investigating Mar 17, 2025, 09:28 AM UTC
We are continuing to investigate this issue.
- investigating Mar 17, 2025, 09:38 AM UTC
We are continuing to investigate the issue, we have also found that this issue is also causing issues for our users that have Advanced Analytics on their account.
- identified Mar 17, 2025, 12:30 PM UTC
The issue has been identified and the effected accounts on the EU server should be loading correctly now. Our Engineering Team are currently working to do the same on the US server
- monitoring Mar 17, 2025, 12:46 PM UTC
A fix has been implemented and we are continuing to monitor this issue.
- resolved Mar 17, 2025, 01:19 PM UTC
This incident has been resolved.
Critical January 31, 2025 Service Issue on EU and US server 3h 32m Email Microsites
Started Jan 31, 2025, 11:58 AM UTC· resolved Jan 31, 2025, 03:31 PM UTC
- investigating Jan 31, 2025, 11:58 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With microsite currently unavailable. Our Incident Response teams have been engaged and are working toward a resolution as a top priority.
- identified Jan 31, 2025, 01:54 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 31, 2025, 02:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 31, 2025, 03:31 PM UTC
This incident has been resolved.
Minor December 19, 2024 Service Issue EU server 3h 37m Poppulo Platform / Web Application, Reporting & Analytics
Started Dec 19, 2024, 11:13 AM UTC· resolved Dec 19, 2024, 02:51 PM UTC
- investigating Dec 19, 2024, 11:13 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Incident Response teams have been engaged and are working toward a resolution.
- monitoring Dec 19, 2024, 12:00 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 19, 2024, 12:03 PM UTC
Service has been restored and we are continuing to monitor.
- resolved Dec 19, 2024, 02:51 PM UTC
This issue has now been fully resolved, apologies for any inconvenience caused.