Poppulo incident
Poppulo Support Phone Line partially down - Not an Email or Signage outage
Resolved after 1 hour 14 minutes, on September 8, 2026.
We have become aware that our phone provider is experiencing a few platform issues which is causing most inbound and outbound calls to fail to connect. If you are trying to reach Poppulo Support and can't reach us via the phone, we suggest submitting a ticket at poppulo.com/support and will follow up with you as soon as possible. There is not a platform issue with either the Poppulo Email or Poppulo Signage products, we just wanted to let our clients know that reaching us by phone may be unreliable for the time being. Please reference https://status.goto.com/incidents/8xtg7h12rg31 for service updates.
Update timeline
- monitoring Sep 08, 2026, 05:14 PM UTC
We have become aware that our phone provider is experiencing a few platform issues which is causing most inbound and outbound calls to fail to connect. If you are trying to reach Poppulo Support and can't reach us via the phone, we suggest submitting a ticket at poppulo.com/support and will follow up with you as soon as possible. There is not a platform issue with either the Poppulo Email or Poppulo Signage products, we just wanted to let our clients know that reaching us by phone may be unreliable for the time being. Please reference https://status.goto.com/incidents/8xtg7h12rg31 for service updates.
- resolved Sep 08, 2026, 06:29 PM UTC
The Goto status page indicates they have resolved their platform issues
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