Poppulo incident

Service Issue EU server

Resolved after 3 hours 37 minutes, affecting Poppulo Platform / Web Application and Reporting & Analytics, on December 19, 2024.

monitoring Dec 19, 2024, 12:03 PM UTC

Service has been restored and we are continuing to monitor.

Started
Dec 19, 2024, 11:13 AM UTC
Resolved
Dec 19, 2024, 02:51 PM UTC
Duration
3h 37m
Detected by Pingoru
Dec 19, 2024, 11:13 AM UTC

Affected components

Poppulo Platform / Web ApplicationReporting & Analytics

Update timeline

  1. investigating Dec 19, 2024, 11:13 AM UTC

    We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Incident Response teams have been engaged and are working toward a resolution.

  2. monitoring Dec 19, 2024, 12:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 19, 2024, 12:03 PM UTC

    Service has been restored and we are continuing to monitor.

  4. resolved Dec 19, 2024, 02:51 PM UTC

    This issue has now been fully resolved, apologies for any inconvenience caused.

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