Plaid incident
Virtual Account perfomance degradation (UK and Europe)
Resolved after 16 hours 6 minutes, on July 27, 2026.
This incident has been resolved. Our services have returned to normal operations.
Update timeline
- investigating Jul 27, 2026, 04:34 PM UTC
We are currently experiencing elevated error rates for Payouts/Refunds API calls. We are actively investigating and working to mitigate this issue.
- identified Jul 27, 2026, 05:55 PM UTC
We have identified the root cause of the issue and are actively working to mitigate the impact. This is also impacting payments transitioning to SETTLED status.
- identified Jul 27, 2026, 08:35 PM UTC
The incident is ongoing and we are working with our partner to restore service. You may continue to see issues with Refunds and Payouts. Settlement webhooks for pay-ins are also impacted.
- monitoring Jul 27, 2026, 10:09 PM UTC
We are observing improved performance and services are returning to normal operations. We are closely monitoring our systems as we recover.
- resolved Jul 28, 2026, 08:40 AM UTC
This incident has been resolved. Our services have returned to normal operations.
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