Plaid incident

IDV Performance Degradation

Notice

Resolved after 2 hours 53 minutes, on July 10, 2026.

monitoring Jul 10, 2026, 06:46 PM UTC

Identity Verification experienced a degradation in performance affecting Document checks between 16:37 UTC and 18:05 UTC. Performance has been restored. We are closely monitoring our systems as we recover.

Started: Jul 10, 2026, 06:46 PM UTC
Resolved: Jul 10, 2026, 09:40 PM UTC
Duration: 2h 53m
Detected by Pingoru: Jul 10, 2026, 06:46 PM UTC

Update timeline

monitoring Jul 10, 2026, 06:46 PM UTC

Identity Verification experienced a degradation in performance affecting Document checks between 16:37 UTC and 18:05 UTC. Performance has been restored. We are closely monitoring our systems as we recover.
resolved Jul 10, 2026, 09:40 PM UTC

This incident has been resolved.

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