Resolved after 4 minutes, affecting Real-Time Services and Core API Services, on September 1, 2026.
What you may experience: • Cloud sync and storage are unavailable • Sign-in and account features may not work • Cloud-based AI features may fail • Real-time sync and collaboration are also unavailable Cross-system impact: Pieces Desktop features that depend on PiecesOS cloud services are affected, including sync, cloud AI, sign-in, and real-time collaboration. What still works: • On-device (local) AI models are fully operational • All locally saved snippets, conversations, and data are accessible Our team is actively investigating and will provide updates as more information becomes available.
Affected components
Update timeline
- identified Sep 01, 2026, 05:08 PM UTC
What you may experience: • Cloud sync and storage are unavailable • Sign-in and account features may not work • Cloud-based AI features may fail • Real-time sync and collaboration are also unavailable Cross-system impact: Pieces Desktop features that depend on PiecesOS cloud services are affected, including sync, cloud AI, sign-in, and real-time collaboration. What still works: • On-device (local) AI models are fully operational • All locally saved snippets, conversations, and data are accessible Our team is actively investigating and will provide updates as more information becomes available.
- resolved Sep 01, 2026, 05:12 PM UTC
Auto-resolved: monitor confirms all impacted components are healthy.
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Amazon Web Services