Paysafe Outage History

Started Sep 03, 2026, 08:07 AM UTC· resolved Sep 03, 2026, 08:07 AM UTC

1. resolved Sep 03, 2026, 08:07 AM UTC

   Please be advised we experienced a degradation Interac e-Transfer services between 23:53 UTC on September 2nd and 01:18 UTC on September 3rd. The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0320109

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Started Aug 30, 2026, 06:45 AM UTC· resolved Aug 30, 2026, 06:51 AM UTC

1. investigating Aug 30, 2026, 06:45 AM UTC

   Our partner Fiserv are investigating a potential issue with their services and we apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0319412

2. resolved Aug 30, 2026, 06:51 AM UTC

   This incident has been resolved.

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Started Aug 30, 2026, 04:44 AM UTC· resolved Aug 30, 2026, 04:44 AM UTC

1. resolved Aug 30, 2026, 08:11 AM UTC

   Please be advised that our partner "Clover" experienced a degradation with their services between 05:49 UTC and 07:44 UTC. The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0319407

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Started Aug 28, 2026, 08:12 PM UTC· resolved Aug 28, 2026, 08:47 PM UTC

1. investigating Aug 28, 2026, 08:12 PM UTC

   We are investigating (a) potential issue(s) with the service(s) mentioned below and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID:INC0319361

2. monitoring Aug 28, 2026, 08:27 PM UTC

   A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID:INC0319361

3. resolved Aug 28, 2026, 08:47 PM UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner MONERIS was remediating the situation. MIM Paysafe Reference ID:INC0319361

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Started Aug 27, 2026, 05:59 AM UTC· resolved Aug 27, 2026, 06:12 AM UTC

1. identified Aug 27, 2026, 05:59 AM UTC

   Please be advised that we continue to be affected by the service disruption on Banco de Crédito del Perú (BCP) side. Our teams remain actively engaged with partner support and are closely monitoring the situation. We apologise for any impact this may have on your business. Further updates will be provided as they become available. Versión en Españo Por favor, tenga en cuenta que seguimos viéndonos afectados por la interrupción del servicio en Banco de Crédito del Perú (BCP). Nuestros equipos continúan trabajando activamente con el soporte de nuestro socio y monitorean la situación de cerca. Lamentamos cualquier impacto que esto pueda tener en su negocio. Proporcionaremos nuevas actualizaciones tan pronto como haya información disponible. MIM Paysafe Reference ID: INC0319114

2. resolved Aug 27, 2026, 06:12 AM UTC

   The incident has been resolved successfully, and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Banco de Crédito del Perú (BCP) was remediating the situation. MIM Paysafe Reference ID: INC0319114

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Started Aug 26, 2026, 03:19 PM UTC· resolved Aug 26, 2026, 05:05 PM UTC

1. investigating Aug 26, 2026, 03:19 PM UTC

   We are investigating potential issue with the Skrill Status Notifications Service. Some merchants or partners may incorrectly receive emails regarding failed Skrill API/MQI login attempts. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID:INC0318981

2. identified Aug 26, 2026, 04:45 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Aug 26, 2026, 05:05 PM UTC

   This incident has been resolved.

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Started Aug 26, 2026, 02:30 PM UTC· resolved Aug 26, 2026, 02:30 PM UTC

1. resolved Aug 26, 2026, 06:28 PM UTC

   Please be advised we experienced a degradation with TSYS services between 17:38 UTC and 17:42 UTC. The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID:INC0319054

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Started Aug 22, 2026, 07:01 AM UTC· resolved Aug 22, 2026, 09:15 AM UTC

1. investigating Aug 22, 2026, 07:01 AM UTC

   We are investigating an issue with the Payouts Services and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID:INC0318502

2. investigating Aug 22, 2026, 08:32 AM UTC

   Our teams are still investigating, we will keep you informed on further progress. MIM Paysafe Reference ID:INC0318502

3. monitoring Aug 22, 2026, 08:53 AM UTC

   A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID:INC0318502

4. resolved Aug 22, 2026, 09:15 AM UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID:INC0318502

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Started Aug 19, 2026, 05:57 PM UTC· resolved Aug 19, 2026, 06:10 PM UTC

1. investigating Aug 19, 2026, 05:57 PM UTC

   We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0318177

2. monitoring Aug 19, 2026, 06:01 PM UTC

   A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID: INC0318177

3. resolved Aug 19, 2026, 06:10 PM UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0318177

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Started Aug 19, 2026, 11:00 AM UTC· resolved Aug 19, 2026, 11:00 AM UTC

1. resolved Aug 19, 2026, 11:00 AM UTC

   Please be advised that we experienced an issue with our SMS provider in the US region, between 14th and 18th of August. The issue affected OTP verification through SMS for some users attempting to log in to the Skrill Consumer Wallet and Optic Portal. Our teams implemented corrective measures, and the incident has now been resolved. Our partner identified and addressed the underlying cause, and all services have returned to normal operation. We apologise for any inconvenience this may have caused and appreciate your patience while the issue was being resolved. MIM Paysafe Reference ID: INC0317823

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Started Aug 15, 2026, 02:44 AM UTC· resolved Aug 15, 2026, 03:32 AM UTC

1. investigating Aug 15, 2026, 02:44 AM UTC

   We are investigating (a) potential issue(s) with the service(s) mentioned below and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID:INC0317734

2. monitoring Aug 15, 2026, 03:18 AM UTC

   Our provider RS2 implemented a solution and we are monitoring the impacted services. MIM Paysafe Reference ID:INC0317734

3. resolved Aug 15, 2026, 03:32 AM UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner RS2 was remediating the situation. MIM Paysafe Reference ID:INC0317734

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Started Aug 13, 2026, 05:47 AM UTC· resolved Aug 13, 2026, 06:43 AM UTC

1. investigating Aug 13, 2026, 05:47 AM UTC

   Our partner Banco de Crédito del Perú (BCP) is investigating a potential issue with their services. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0317453

2. identified Aug 13, 2026, 05:53 AM UTC

   Please be advised that our QR code partner is currently experiencing service degradation related to the BCP issue reported earlier We have applied mitigation measures to reroute the traffic to our alternate solution in order to restore normal service operation. Our teams remain actively engaged and are closely monitoring the situation. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Versión en Español Por favor, tenga en cuenta que nuestro socio de códigos QR está experimentando actualmente una degradación del servicio relacionada con el incidente de BCP reportado anteriormente. Hemos aplicado medidas de mitigación para redirigir el tráfico a nuestra solución alternativa con el fin de restablecer la operación normal del servicio. Nuestros equipos continúan trabajando activamente y monitoreando la situación de cerca. Lamentamos el impacto que esto pueda tener en su negocio. Compartiremos nuevas actualizaciones a medida que haya más información disponible. MIM Paysafe

3. resolved Aug 13, 2026, 06:43 AM UTC

   Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe Reference ID: INC0317453

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Started Aug 10, 2026, 04:36 PM UTC· resolved Aug 11, 2026, 11:29 AM UTC

1. investigating Aug 10, 2026, 04:36 PM UTC

   Please be advised that due to a technical issue, the daily merchant reporting and payment scheduled processes could not be completed within expected timeframe. As a result, Merchant posting and payments scheduled for August 10th will experience a 1-day delay and will be processed on August 11th. The root cause of the incident was identified, and we are applying additional preventive measures. We apologize for the impact this might have on your business MIM Paysafe Reference ID: INC0316965

2. resolved Aug 11, 2026, 11:29 AM UTC

   This incident has been resolved.

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Started Aug 08, 2026, 03:12 AM UTC· resolved Aug 08, 2026, 03:34 AM UTC

1. investigating Aug 08, 2026, 03:12 AM UTC

   We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID:INC0316845

2. resolved Aug 08, 2026, 03:34 AM UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Interchecks was remediating the situation. MIM Paysafe Reference ID:INC0316845

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Started Aug 07, 2026, 03:51 PM UTC· resolved Aug 07, 2026, 05:38 PM UTC

1. investigating Aug 07, 2026, 03:51 PM UTC

   Our partner is investigating an issue with RTP services. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0316793

2. resolved Aug 07, 2026, 05:38 PM UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner AptPay was remediating the situation. MIM Paysafe Reference ID:INC0316793

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Started Aug 05, 2026, 05:39 PM UTC· resolved Aug 05, 2026, 08:16 PM UTC

1. investigating Aug 05, 2026, 05:39 PM UTC

   We are investigating (a) potential issue(s) with the service(s) mentioned below and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0316553

2. identified Aug 05, 2026, 05:49 PM UTC

   The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress. MIM Paysafe Reference ID: INC0316553

3. monitoring Aug 05, 2026, 07:23 PM UTC

   A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID: INC0316553

4. resolved Aug 05, 2026, 08:16 PM UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0316553

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Started Aug 03, 2026, 05:42 PM UTC· resolved Aug 05, 2026, 03:02 PM UTC

1. identified Aug 03, 2026, 05:42 PM UTC

   Due to a processing delay, month-end fees for a subset of merchants were posted on August 1 rather than July 31. No action is required on your part, and we apologize for any inconvenience this may have caused. We are currently assessing the full scope of impacted accounts and will provide additional details as they become available. MIM Paysafe Reference ID: INC0316181

2. resolved Aug 05, 2026, 03:02 PM UTC

   This incident has been resolved.

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Started Aug 03, 2026, 08:32 AM UTC· resolved Aug 07, 2026, 11:01 AM UTC

1. investigating Aug 03, 2026, 08:32 AM UTC

   Please be advised that following additional review and validation we have identified further discrepancies in the Monthly statements (invoices) for June 2026 for multi-currency accounts, currently available in the Optic Portal, previously reported in INC0314578. https://status.paysafe.com/incidents/ykcw07rjvmxn Our teams have escalated the incident to partner. We are working alongside partner support teams with the highest priority to resolve the issue. We apologize for the impact this may have on your business. Further updates will follow. Reference ID: INC0314578

2. identified Aug 03, 2026, 01:30 PM UTC

   Please note that the previously reported issues are applicable to the July 2026 invoices. June 2026 invoices for multi-currency accounts have been corrected and are now available in the Optic portal. We continue to work on resolving the discrepancies with the highest priority. We are working alongside partner support teams with the highest priority to provide corrected invoices. We apologize for the impact this may have on your business. Further updates will follow. Reference ID: INC0316150

3. identified Aug 04, 2026, 09:58 AM UTC

   Dear All, Please be advised that the previously reported issue that are applicable to the July 2026 invoices were identified. We are working alongside partner support teams with the highest priority to provide corrected invoices. A fix has been tested and will be implemented into production soon. We apologize for the impact this may have on your business. Further updates will follow.

4. resolved Aug 07, 2026, 11:01 AM UTC

   Please note the issue on our partner's side has now been fully resolved. Тhe corrected Monthly statements (invoices) for July 2026 for multi-currency accounts, are now available in the Optic Portal. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Reference ID: INC0316150

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Started Aug 01, 2026, 02:13 PM UTC· resolved Aug 01, 2026, 04:03 PM UTC

1. investigating Aug 01, 2026, 02:13 PM UTC

   We are investigating potential issues with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0316043

2. monitoring Aug 01, 2026, 03:42 PM UTC

   A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID:INC0316043

3. resolved Aug 01, 2026, 04:03 PM UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID:INC0316043

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Started Jul 18, 2026, 07:59 PM UTC· resolved Jul 18, 2026, 08:36 PM UTC

1. monitoring Jul 18, 2026, 07:59 PM UTC

   Our provider PS Austria implemented a solution and we are monitoring the impacted services. MIM Paysafe Reference ID: INC0314501

2. resolved Jul 18, 2026, 08:36 PM UTC

   The incident has been resolved successfully, and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner PS Austria was remediating the situation. MIM Paysafe Reference ID: INC0314501

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Started Jul 18, 2026, 06:45 AM UTC· resolved Jul 18, 2026, 06:50 AM UTC

1. investigating Jul 18, 2026, 06:45 AM UTC

   We are investigating issues with our PagoEfectivo Service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress. If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe

2. resolved Jul 18, 2026, 06:50 AM UTC

   This incident has been resolved.

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Started Jul 16, 2026, 07:43 PM UTC· resolved Jul 16, 2026, 10:31 PM UTC

1. investigating Jul 16, 2026, 07:43 PM UTC

   Dear all, Please note that Payment processing email support queues for merchant and technical support are temporarily inaccessible to our support teams. As a result, there might be a delay in our support team's ability to respond to your support tickets. Until further notice for system and processing critical matters, please contact your account manager or dedicated support phone line to have your problem investigated. We apologize for the impact this might have on your business. Further updates will follow.

2. identified Jul 16, 2026, 09:32 PM UTC

   The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress. MIM Paysafe Reference ID:INC0314326

3. monitoring Jul 16, 2026, 10:17 PM UTC

   A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID:INC0314326

4. resolved Jul 16, 2026, 10:31 PM UTC

   The incident has been resolved successfully and the impacted services are restored. Please note that you may still experience minor delay in responses in the next 2 hours while the applied changes propagate fully. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0314326

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Started Jul 14, 2026, 07:06 AM UTC· resolved Jul 14, 2026, 08:06 AM UTC

1. investigating Jul 14, 2026, 07:06 AM UTC

   Our partner VIP Preferred is investigating a potential issue with their services. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0313879

2. monitoring Jul 14, 2026, 07:39 AM UTC

   Our provider, VIP Preferred, implemented a solution, and we are monitoring the impacted services. MIM Paysafe Reference ID: INC0313879

3. resolved Jul 14, 2026, 08:06 AM UTC

   The incident has been resolved successfully, and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner VIP Preferred was remediating the situation. MIM Paysafe Reference ID: INC0313879

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Started Jul 09, 2026, 12:36 PM UTC· resolved Jul 09, 2026, 12:59 PM UTC

1. investigating Jul 09, 2026, 12:36 PM UTC

   We are investigating (a) potential issue(s) with the service(s) mentioned below and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID:INC0313398

2. monitoring Jul 09, 2026, 12:55 PM UTC

   A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID:INC0313398

3. resolved Jul 09, 2026, 12:59 PM UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0313398

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Started Jul 07, 2026, 06:30 AM UTC· resolved Jul 07, 2026, 07:05 AM UTC

1. monitoring Jul 07, 2026, 06:30 AM UTC

   A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID: INC0312995

2. resolved Jul 07, 2026, 07:05 AM UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID:INC0312995

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