Oviva Outage History
Oviva is up right nowPingoru has recorded 50 incidents for Oviva: 17 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 0 of 744 (0%) |
| August 2026 | 1 | 4 of 744 (1%) |
| September 2026 | 4 | 21 of 720 (3%) |
| October 2026 | 0 | 130 of 583 (22%) |
Incidents, newest first
Minor September 30, 2026 Oviva Direkt Patients unable to see updated meal plans 6d 3h Oviva Direkt Content Delivery
Started Sep 30, 2026, 06:57 AM UTC· resolved Oct 06, 2026, 09:57 AM UTC
- identified Sep 30, 2026, 06:57 AM UTC
We have identified the cause and we are working on updating meal plans for effected users.
- resolved Oct 06, 2026, 09:57 AM UTC
We have resolved the issue and the fix is already applied. We continue working through regenerating meal plans for effected users.
Minor September 25, 2026 Perfomance Degraded for the DIGA App 9m CRM Germany
Started Sep 25, 2026, 11:34 AM UTC· resolved Sep 25, 2026, 11:44 AM UTC
- investigating Sep 25, 2026, 11:34 AM UTC
Patient app experience may be degraded/show errors since ~13:09.
- resolved Sep 25, 2026, 11:44 AM UTC
This incident has been resolved.
Minor September 18, 2026 [DIGA] [APP] Recipes, meal plans and articles are not available for all DiGA patients 1h 21m CRM Germany
Started Sep 18, 2026, 08:38 AM UTC· resolved Sep 18, 2026, 09:59 AM UTC
- investigating Sep 18, 2026, 08:38 AM UTC
Content engine fails after release. Impact: recipes, meal plans and articles are not available for all DiGA patients
- resolved Sep 18, 2026, 09:59 AM UTC
The recipes and meal plans are now available on DG PROD. We will continue investigation on what exactly might have caused the issue.
Minor September 15, 2026 DiGA Patients unable to complete App Signup 1h 59m CRM Germany
Started Sep 15, 2026, 10:05 AM UTC· resolved Sep 15, 2026, 12:05 PM UTC
- investigating Sep 15, 2026, 10:00 AM UTC
We are investigating the issue with high priority.
- identified Sep 15, 2026, 10:09 AM UTC
We have identified the process and are working on a resolution.
- identified Sep 15, 2026, 11:17 AM UTC
New users are able to complete the app signup. We continue to look for a solution for users who were not able to complete the app signup.
- resolved Sep 15, 2026, 12:05 PM UTC
This is now resolved, patients should be able to complete the signup process successfully.
Minor August 14, 2026 Degraded Performance Of DiGA Application 4h 2m Oviva Direkt Coaching Suite, Oviva Direkt Mobile App
Started Aug 14, 2026, 02:31 PM UTC· resolved Aug 14, 2026, 06:34 PM UTC
- investigating Aug 14, 2026, 02:25 PM UTC
We are investigating the cause of the issue.
- investigating Aug 14, 2026, 02:31 PM UTC
It's likely this would affect goals in the app and some patients may see a delay in their goal progress updating.
- resolved Aug 14, 2026, 06:34 PM UTC
The issue should now be resolved and performance back to normal.
Minor July 28, 2026 Degraded application performance – Oviva Direkt Coaching Suite, Oviva Direkt Mobile App
Started Jul 28, 2026, 02:30 PM UTC· resolved Jul 28, 2026, 02:30 PM UTC
- resolved Jul 28, 2026, 02:30 PM UTC
Degraded performance in some areas, including goal completion and activity compass.
Minor July 28, 2026 Oviva Direkt Slowness 6m Oviva Direkt Coaching Suite
Started Jul 28, 2026, 01:58 PM UTC· resolved Jul 28, 2026, 02:05 PM UTC
- investigating Jul 28, 2026, 01:58 PM UTC
We are currently investigating a high error rate on our Oviva Direkt service. We are investigating the issue.
- resolved Jul 28, 2026, 02:05 PM UTC
The incident has been resoved. We will follow up with an internal investigation.
Major March 13, 2026 Degradation of the OCS 59s Oviva Coaching Suite
Started Mar 13, 2026, 09:53 AM UTC· resolved Mar 13, 2026, 09:54 AM UTC
- investigating Mar 13, 2026, 09:52 AM UTC
We are currently investigating a degradation of the OCS.
- resolved Mar 13, 2026, 09:54 AM UTC
The system was re-established again.
Minor March 9, 2026 System Performance Issues 17h 24m Oviva Coaching Suite
Started Mar 09, 2026, 02:43 PM UTC· resolved Mar 10, 2026, 08:08 AM UTC
- investigating Mar 09, 2026, 02:41 PM UTC
We are currently investigating reports of degraded system performance. Users may experience slower response times or intermittent errors across both internal and external applications. We are working to resolve this as quickly as possible.
- resolved Mar 10, 2026, 08:08 AM UTC
We have successfully identified and resolved the cause of the earlier performance degradation. All internal and external applications are now operating at normal speeds. We will continue to monitor the situation closely to ensure stability.
Minor February 24, 2026 Oviva Direkt Performance issues 1h 8m
Started Feb 24, 2026, 12:43 PM UTC· resolved Feb 24, 2026, 01:52 PM UTC
- investigating Feb 24, 2026, 12:43 PM UTC
We are currently experiencing an outage of our login server. Users might not be able to login. We are looking into this issue.
- monitoring Feb 24, 2026, 12:50 PM UTC
The login server recovered and is back on track again. We will continue to monitor the situation.
- investigating Feb 24, 2026, 01:24 PM UTC
We are currently investigating performance issues on our platform. We will keep this page updated as soon as we have additional information.
- identified Feb 24, 2026, 01:35 PM UTC
The issue is identified and the system is recovering
- monitoring Feb 24, 2026, 01:51 PM UTC
The issue is resolved and we are monitoring the system.
- resolved Feb 24, 2026, 01:52 PM UTC
The issue is resolved.
Minor February 23, 2026 Delayed activity compass and patient tasks information 5h 54m Oviva Coaching Suite
Started Feb 23, 2026, 03:47 PM UTC· resolved Feb 23, 2026, 09:42 PM UTC
- investigating Feb 23, 2026, 03:40 PM UTC
We are currently experiencing a delay in the activity compass and patient tasks updates. We are working on a solution.
- resolved Feb 23, 2026, 09:42 PM UTC
Functionality of activity compass and patient tasks has been fully restored.
Major February 23, 2026 Oviva Login Server Outage 11m Login Server
Started Feb 23, 2026, 02:41 PM UTC· resolved Feb 23, 2026, 02:53 PM UTC
- investigating Feb 23, 2026, 02:40 PM UTC
We are currently experiencing an outage of our login server. Users might not be able to login. We are looking into this issue.
- investigating Feb 23, 2026, 02:41 PM UTC
The system is recovering.
- resolved Feb 23, 2026, 02:53 PM UTC
The issue is resolved. We will continue to monitor the situation with our regular monitoring system.
Minor February 11, 2026 Oviva Direkt: Meal log insights degraded 26m Oviva Direkt Mobile App
Started Feb 11, 2026, 05:35 PM UTC· resolved Feb 11, 2026, 06:02 PM UTC
- investigating Feb 11, 2026, 05:32 PM UTC
We are currently experiencing issues with meal log insights on Oviva Direkt
- monitoring Feb 11, 2026, 05:35 PM UTC
The service is recovering. We are still monitoring the situation.
- resolved Feb 11, 2026, 06:02 PM UTC
The system is fully recovered.
Minor February 11, 2026 Oviva Direkt outage 1d 23h Oviva Direkt Coaching Suite, Oviva Direkt Mobile App
Started Feb 11, 2026, 09:37 AM UTC· resolved Feb 13, 2026, 08:53 AM UTC
- investigating Feb 11, 2026, 09:36 AM UTC
We are experiencing issues with the DiGA infrastructure at the moment.
- identified Feb 11, 2026, 09:55 AM UTC
We have identified the issue.
- investigating Feb 11, 2026, 09:55 AM UTC
Patient-facing capabilities may still be degraded, including task completion and other management functionality.
- identified Feb 11, 2026, 02:46 PM UTC
We are downgrading the ongoing issues to an incident.
- identified Feb 12, 2026, 08:28 AM UTC
The root cause of the issue has been resolved but the system is recovering only slowly. Patients are still impacted, they see their measurement updates with a very long delay of several hours. This affects also the goal completion feature in the apps.
- resolved Feb 13, 2026, 08:53 AM UTC
The issue has been resolved.
Minor October 7, 2025 Oviva.com - Website reachability issues 4h 2m Website (oviva.com)
Started Oct 07, 2025, 01:17 PM UTC· resolved Oct 07, 2025, 05:20 PM UTC
- investigating Oct 07, 2025, 01:17 PM UTC
Oviva.com website is now restored and reachable.
- investigating Oct 07, 2025, 01:17 PM UTC
Oviva.com website is currently down. Our technical team has been notified and is investigating the issue. We’ll provide an update as soon as the service is restored.
- monitoring Oct 07, 2025, 01:23 PM UTC
We are monitoring the Service.
- resolved Oct 07, 2025, 05:20 PM UTC
Issue has been resolved.
Minor September 11, 2025 Admin users logged out of OCS Admin 59m Oviva Coaching Suite, CRM Germany, CRM Switzerland, CRM UK and 1 more
Started Sep 11, 2025, 02:30 PM UTC· resolved Sep 11, 2025, 03:30 PM UTC
- investigating Sep 11, 2025, 02:30 PM UTC
We are investigating the issue.
- resolved Sep 11, 2025, 03:30 PM UTC
We have resolved the issue and user are able to stay logged in again.
Minor August 29, 2025 [OCS][Diga]ACT patient files loading issue 2d 11h Oviva Direkt Coaching Suite
Started Aug 29, 2025, 08:37 PM UTC· resolved Sep 01, 2025, 08:16 AM UTC
- investigating Aug 29, 2025, 08:51 AM UTC
Diga coaches are experiencing intermittent problems with DIGA OCS
- investigating Aug 29, 2025, 11:04 AM UTC
We are currently investigating issues in various applications.
- investigating Aug 31, 2025, 06:10 PM UTC
DB memory upgraded and restarted.
- monitoring Sep 01, 2025, 08:16 AM UTC
The DB load has recovered, and we aren't seeing any issues in SpiceDB anymore.
- resolved Sep 01, 2025, 08:16 AM UTC
Incident resolved.
Minor August 13, 2025 Alert channels gets spammed with Incidents "Memory request utilization" 55m
Started Aug 13, 2025, 10:55 AM UTC· resolved Aug 13, 2025, 11:50 AM UTC
- identified Aug 13, 2025, 10:55 AM UTC
Disabled alert for now https://github.com/oviva-ag/monitoring/pull/430
- investigating Aug 13, 2025, 10:55 AM UTC
Creating Hyperping incident
- investigating Aug 13, 2025, 11:42 AM UTC
Disabled https://console.cloud.google.com/monitoring/alerting/policies/14636914575527134029?inv=1&invt=Ab5XXg&project=oviva-monitoring manually as well (this should be the one causing the NC)
- resolved Aug 13, 2025, 11:50 AM UTC
Incident resolved. Alert (with Dashboard was deleted)
Minor July 2, 2025 Prescription Fax not sent due to missing field in Salesforce 23h 40m CRM Germany, Oviva Direkt Mobile App
Started Jul 02, 2025, 09:18 AM UTC· resolved Jul 03, 2025, 08:59 AM UTC
- investigating Jul 02, 2025, 09:18 AM UTC
We are currently investigating the issue.
- resolved Jul 03, 2025, 08:59 AM UTC
All faxes are now processed and the issue is resolved.
Minor July 1, 2025 Various degraded application functionality 1h 45m Oviva Coaching Suite, CRM Germany, CRM Switzerland, CRM UK and 1 more
Started Jul 01, 2025, 05:32 AM UTC· resolved Jul 01, 2025, 07:18 AM UTC
- identified Jul 01, 2025, 05:32 AM UTC
We identified the underlying issue and are looking into possible solutions at the moment.
- investigating Jul 01, 2025, 05:32 AM UTC
We are currently investigating an issue on various applications.
- investigating Jul 01, 2025, 05:55 AM UTC
The issue has been fixed and the restoration process is in progress.
- monitoring Jul 01, 2025, 06:37 AM UTC
The system has recovered - we are continuing to monitor the system
- resolved Jul 01, 2025, 07:18 AM UTC
The incident has been resolved. We apologize for all the incovinience caused and will internally follow up with a detailed analysis to avoid such incidents from happening in the future.
Minor June 12, 2025 Various service functionalities degraded 9h 36m
Started Jun 12, 2025, 07:39 PM UTC· resolved Jun 13, 2025, 05:16 AM UTC
- investigating Jun 12, 2025, 07:39 PM UTC
We are currently investigating alerts of degraded services.
- investigating Jun 12, 2025, 07:44 PM UTC
All our services are working again.
- monitoring Jun 12, 2025, 07:59 PM UTC
We will continue to monitor our systems while the system is fully recovering.
- resolved Jun 13, 2025, 05:16 AM UTC
The incident has been resolved and systems recovered
Minor April 2, 2025 oviva.com - Email delivery and Website reachability issues 2d 1h
Started Apr 02, 2025, 05:44 AM UTC· resolved Apr 04, 2025, 07:29 AM UTC
- investigating Apr 02, 2025, 05:44 AM UTC
We are currently experiencing issues with our public facing non-medical applications. We are investigating the issue
- investigating Apr 02, 2025, 06:09 AM UTC
The issue has been identified and fixed and the systems are recovering.
- investigating Apr 02, 2025, 01:00 PM UTC
Some email deliverying and receiving services are still partially impacted. We are still monitoring the recovery process.
- monitoring Apr 03, 2025, 06:08 AM UTC
Our email delivery and website reachability issues are resolved. We are continuing to monitor our systems and will inform affected users as needed.
- resolved Apr 04, 2025, 07:29 AM UTC
The issue has been resolved.
Minor March 21, 2025 Daily Overview feedback not showing 3d 18h Oviva Direkt Login Server, Oviva Direkt Mobile App
Started Mar 21, 2025, 02:31 PM UTC· resolved Mar 25, 2025, 09:24 AM UTC
- identified Mar 21, 2025, 02:31 PM UTC
We are looking into the issue and possibible solutions.
- identified Mar 21, 2025, 02:53 PM UTC
We have temporarily disabled daily feedback while we continue to work on a solution.
- resolved Mar 25, 2025, 09:24 AM UTC
The fix has been applied and the Daily feedback feature is enabled again. Feedback and suggestions should be calculating correctly now.
Minor March 17, 2025 Recipes not loading for Patients 3h 16m Learning Portal, Oviva Direkt Coaching Suite, Oviva Direkt Mobile App
Started Mar 17, 2025, 01:30 PM UTC· resolved Mar 17, 2025, 04:47 PM UTC
- investigating Mar 17, 2025, 01:30 PM UTC
We are investigating the issue to determine the root cause
- identified Mar 17, 2025, 04:35 PM UTC
We identified the issuea and have implemented a short term fix. We will continue to look into a permanent solution to prevent this from occuring.
- resolved Mar 17, 2025, 04:47 PM UTC
The Interim fix has resolved the issue and we're seeing performance go back to normal.
Minor March 11, 2025 Degraded performance 2h 22m Login Server, Oviva Coaching Suite, Oviva Direkt Login Server, Oviva Direkt Coaching Suite and 1 more
Started Mar 11, 2025, 10:03 AM UTC· resolved Mar 11, 2025, 12:26 PM UTC
- investigating Mar 11, 2025, 10:03 AM UTC
We are currently experiencing degraded performance on our system and are investigating.
- monitoring Mar 11, 2025, 10:29 AM UTC
The system recovered. We are still monitoring the performance.
- resolved Mar 11, 2025, 12:26 PM UTC
The incident has been resolved.