Oviva Outage History

Oviva is up right now

Pingoru has recorded 50 incidents for Oviva: 17 in the last 12 months and 7 in the last 90 days.

Source: status.oviva.com

50incidents recorded
17last 12 months
7last 90 days
14 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct22%
Pingoru began tracking Oviva in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202620 of 744 (0%)
August 202614 of 744 (1%)
September 2026421 of 720 (3%)
October 20260130 of 593 (22%)

Incidents, newest first

Major March 7, 2025 DIGA OPM Not Responsive 16m Oviva Direkt Coaching Suite

Started Mar 07, 2025, 08:06 AM UTC· resolved Mar 07, 2025, 08:22 AM UTC

  1. investigating Mar 07, 2025, 08:06 AM UTC

    We are investigating an issue with DIGA OPM being not responsive

  2. monitoring Mar 07, 2025, 08:19 AM UTC

    Issue is resolved now. We are monitoring te systems.

  3. resolved Mar 07, 2025, 08:22 AM UTC

    Issue has been resolved.

Read the full incident report →

Minor February 19, 2025 Degraded performance in mobile application 5h 50m CRM Germany, CRM Switzerland, CRM UK

Started Feb 19, 2025, 10:30 AM UTC· resolved Feb 19, 2025, 04:20 PM UTC

  1. investigating Feb 19, 2025, 10:30 AM UTC

    Patients might not be able to track their time spend on reading content properly and might sometimes have problems saving quizzes.

  2. identified Feb 19, 2025, 11:20 AM UTC

    A fix has been identified and is being tested.

  3. monitoring Feb 19, 2025, 04:20 PM UTC

    Current metrics show that the issue is resolved We are closely monitoring the situation.

  4. resolved Feb 19, 2025, 04:20 PM UTC

    Issue has been resolved.

Read the full incident report →

Minor January 16, 2025 Outcome Letter Broken (CCR Editor) 4h 34m CRM Germany, CRM Switzerland, CRM UK

Started Jan 16, 2025, 08:33 AM UTC· resolved Jan 16, 2025, 01:07 PM UTC

  1. investigating Jan 16, 2025, 08:33 AM UTC

    Outcome Letter feature (Clinical case report) is completely broken. We are investigating.

  2. identified Jan 16, 2025, 09:41 AM UTC

    The issue has been identified. We are working on a fix.

  3. identified Jan 16, 2025, 01:07 PM UTC

    Issue has been resolved

  4. resolved Jan 16, 2025, 01:07 PM UTC

    Issue has been resolved.

Read the full incident report →

Minor December 5, 2024 Note taker templates not showing in UK 1h 30m CRM UK

Started Dec 05, 2024, 11:52 AM UTC· resolved Dec 05, 2024, 01:23 PM UTC

  1. investigating Dec 05, 2024, 11:52 AM UTC

    No note taker templates are available in the list for UK. We are currently investigating.

  2. identified Dec 05, 2024, 12:16 PM UTC

    Issue has been identified

  3. identified Dec 05, 2024, 01:22 PM UTC

    Issue has been resolved

  4. resolved Dec 05, 2024, 01:23 PM UTC

    Issue has been resolved.

Read the full incident report →

Minor November 20, 2024 Oviva Direkt user creation impacted by service degredation 5h 17m Oviva Direkt Mobile App

Started Nov 20, 2024, 12:27 PM UTC· resolved Nov 20, 2024, 05:44 PM UTC

  1. investigating Nov 20, 2024, 12:27 PM UTC

    We are investigating the cause of the issue.

  2. investigating Nov 20, 2024, 01:58 PM UTC

    We have found the cause of the issue and resolved it. Affected users will be contacted.

  3. resolved Nov 20, 2024, 05:44 PM UTC

    The issue is resolved and affected users are in the process of being contacted.

Read the full incident report →

Minor November 13, 2024 We are experiencing issues with 3Cx telephony provider 1d 7h CRM UK

Started Nov 13, 2024, 08:09 AM UTC· resolved Nov 14, 2024, 03:31 PM UTC

  1. investigating Nov 13, 2024, 08:09 AM UTC

    No one can phone into the UK. We are working with 3CX to find a solution.

  2. identified Nov 14, 2024, 08:22 AM UTC

    Issue has been identified

  3. identified Nov 14, 2024, 08:23 AM UTC

    Agents need to reset their password via the link they receive by email from 3CX.

  4. monitoring Nov 14, 2024, 08:23 AM UTC

    We are currently monitoring

  5. resolved Nov 14, 2024, 03:31 PM UTC

    Issue has been resolved.

Read the full incident report →

Minor November 12, 2024 [DiGA App] Patients unable to sync steps from Fitbit 48m Oviva Direkt Coaching Suite

Started Nov 12, 2024, 09:33 AM UTC· resolved Nov 12, 2024, 10:21 AM UTC

  1. investigating Nov 12, 2024, 09:33 AM UTC

    Patients unable to sync steps from FitBit automatically.

  2. identified Nov 12, 2024, 10:00 AM UTC

    Issue has been identified and fixed.

  3. monitoring Nov 12, 2024, 10:00 AM UTC

    Monitoring if the issue has been resolved.

  4. resolved Nov 12, 2024, 10:21 AM UTC

    Issue has been resolved. Measurements are being synced.

Read the full incident report →